Wedding Specialist – Concierge Lead
Job Summary
- Speaks directly with couples
- Understands what they are looking for
- Matches them with the right venues planners and suppliers
- Makes the process feel calm organised and exciting
- Speak with couples (email calls messaging) to understand their wedding vision budget culture and location
- Recommend and introduce couples to trusted venues planners and wedding suppliers
- Manage the concierge journey from first enquiry to successful introduction
- Work with our global network of wedding professionals to ensure a great experience
- Help improve how our concierge works by refining processes and systems
- Collaborate with our internal team (content partnerships sales)
- Have experience in weddings events venues hospitality or luxury service
- Love working with people and solving problems
- Are organised calm under pressure and great at communication
- Enjoy matching people with the right solution
- Want to work in a global creative fast-growing business
- Care deeply about customer experience
- 35 years experience in weddings events venues hospitality or client services
- Strong communication skills (written and verbal)
- Confidence speaking with clients and partners
- High attention to detail and follow-through
- Ability to work independently and manage multiple enquiries
- Comfortable working with systems CRMs and processes
- Work with beautiful weddings and destinations worldwide
- Be part of a growing global brand
- Help build a new kind of wedding concierge
- Opportunity to grow into a senior leadership role
- Flexible working environment
- Meaningful work that genuinely helps couples
Required Skills:
Have experience in weddings events venues hospitality or luxury service Love working with people and solving problems Are organised calm under pressure and great at communication Enjoy matching people with the right solution Want to work in a global creative fast-growing business Care deeply about customer experience You do not need to be a wedding planner but you should understand how the wedding industry works.
Company Industry
IT Services and IT Consulting
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture