Visitor Services Administrative Officer Natural History Museum Abu Dhabi

About BLR

BLR WORLD is an award-winning talent consultancy for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy Recruitment Training and Operations. We find brilliant people create high performing teams design environments and training to help them thrive then manage them seamlessly on the ground. The result One-of-a-kind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the Role

The Administrative Officer supports backend operations ensuring smooth scheduling reporting and coordination. Administrative coverage during all operating hours for support of frontline teams.

Responsibilities:

• Prepare weekly staffing rosters and ensure timely

• communication to staff certified by project manager

• Maintain records of attendance incidents and training

• compliance

• Coordinate with NHMAD/DCT management on administrative matters

• Maintain accurate and up-to-date records of

  attendance incidents and training compliance.

• Produce and submit a Monthly Consolidated
• Operational Report (covering attendance incidents and training compliance).
• Conduct monthly documentation compliance checks (incident logs SOP updates forms).
• Provide quarterly updates to training records and maintain the HR compliance matrix.

Process & Compliance Oversight

• Support adherence to operational SOPs and assist in

  updates and version control.

• Track corrective actions from audits incidents or compliance checks and follow up with relevant teams.
• Provide operational input to management on workforce planning resource allocation and administrative improvements
• Serve as the central point of contact for NHMAD/DCT management on administrative and operational matters.
• Facilitate smooth communication between administrative HR and frontline teams.
• Support incident documentation and follow-up processes in collaboration with Duty Managers.
• Identify areas for operational efficiency and recommend process enhancements.
• Provide administrative assistance for special events exhibitions or VIP visits ensuring smooth operations and staff readiness.
• Support team training logistics and maintain readiness for internal/external audits. 95% on-time submission of rosters reports and documentation.
• Monthly compliance checks completed and documented.
• Quarterly audits with tracked corrective actions completed on time.
• Assist the team with any additional administrative requests or requirements received from DCT or NHMAD management/staff.
• Support Duty Manager Training Manager and Visitor
• Experience & Operations Lead with any additional requests or operational support as needed.
• Maintain a detailed and up-to-date inventory of staff uniforms including issuance replacement and replenishment tracking and coordinate timely requests for new stock as required

Education & Qualifications

• High school diploma required; degree in Tourism

  History Museum Studies Hospitality or Business/Operations Management preferred.
• Strong organizational documentation and operational coordination skills.
• Experience in museums cultural institutions or tourist attractions is highly desirable.
• Additional language skills are an advantage.

• Proficiency in MS Office (Excel Word PowerPoint) and familiarity with workforce scheduling software is preferred.