Job Description
VIP Clients Relationship Manager KSA
MISSION
The VIP Clients Relationship Manager KSA is a brand ambassador of Piaget inside and outside the Boutique by ensuring a toplevel service for each client. Reporting to the Retail Director KSA She/He is also directly attached High Jewellery Sales Managers.
She/ He is responsible to achieve sales and exceed sales targets set up in collaboration with the management.
She/He ensures a unique client experience before during and after a sale in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.
She/He participates to High Jewellery events of Piaget in this context the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.
She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. She is part of HJ Committee & Community.
KEY RESPONSIBILITIES
Sales Performance & Service:
- Delivers a unique 360 client experience during a sale in and outside of the boutique (incl events)
- Anticipates and organizes HJ & Exc Creations presentations and previews
- Perfectly manages all sales related steps from pitching to closing.
- Adapts to clients needs and motivations manages upselling
- Strives to always surpass and exceed client expectations
- Acts as a privileged contact on related CS topics and knows how to handle them
- Proposes and develop special orders regularly
- Participates to all HJ brand events as wells as client events.
- Manages outgoings budget and travels plan
- Ensures a turnover above 4M within 3 years on the HJ & Exc Creations segment or enters the brand with proven track record on a similar level
Clients Relationship & Development:
- Retain and Develop Existing Clients:
- Implement new client development strategies initiatives and activities set by the regional and local Retail management team to do develop understand clients and enhance their experience.
- Proactively interact with clients build relationships and engage at a personal level to facilitate further return visits.
- Establishes action plans and strategies to develop the client portfolio to treat existing clients upgrade potentials and regain lost clients
- Recruit New Clients within and outside the Piaget boutique:
- Develops the client portfolio by networking & hunting outside the boutique (including partnership developments)
- Partnership with Boutique Managers to work on Clients private viewing planning to meet monthly target
- Implement new client development initiatives/activities to fulfil various types of customers request and interest
- Develop multisourced clientele to ensure ongoing clientele interest and participation
- Boutique Event Planning:
- Support the Events Manager in the organization of inBTQ and outBTQ events
- To work with SAs before each appointment to prepare a range of target products to present to clients
- Uses the yearly activation calendar to organize individual client journeys
Operations:
- Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination
- Controls discounts and contracts with intermediates following Brand directives
- Is consulted on all HJ & Exc Creations supply needs (routing model stock client presentations)
- Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
- Contributes in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
- Supports the Boutique Management in any back of house/ administrative operations as might reasonably be required
Ambassador role:
- Represents the Maison in all possible Brand activation events
- Provides feedback contributes in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the High Jewellery business.
- Active member of the HJ Committee
- Shares skills to develop the HJ Specialists and Experts (work in pairs)
High Jewelry Community:
- Contribute to the HJ Community by sharing on a daily basis:
- Best Practices
- Client Feedback
- Market/Competition insights
- Relevant topics regarding HJ or HTI
- Participating in all HJ Community activations/trainings/presentations.
- Present and animate the HJ Community on a regular basis on HJ/HTI specific topics (zoom skype presentations) with support of HQ & Ambassadors.
SKILLS
Professional:
Exceptional sales skills and proven success in client relationship development.
Highly connected (clients & partners).
Strong interpersonal skills at ease in the (U)NHWI community.
Entrepreneurial mindset strategic nolimit thinking.
Ability to work independently strong organizational & analytical skills
Excellent communication skills both written and verbal.
Foreign languages required (English is a must).
Wellgroomed and demonstrate an attitude of professionalism conscientiousness and reliability.
Computer Knowledge in Microsoft; knowledge of SAP is a plus.
Personal:
Enthusiastic selfconfident and selfmotivated with positive attitude at all times.
Extravert emotional intelligence.
Successfully able to handle multiple demands and competing priorities.
Have a strong attention to detail.
Flexible embrace and manage change.