VIP CLIENTS RELATIONSHIP MANAGER KSA

Job Description

VIP Clients Relationship Manager KSA

MISSION

The VIP Clients Relationship Manager KSA is a brand ambassador of Piaget inside and outside the Boutique by ensuring a toplevel service for each client. Reporting to the Retail Director KSA She/He is also directly attached High Jewellery Sales Managers.

She/ He is responsible to achieve sales and exceed sales targets set up in collaboration with the management.

She/He ensures a unique client experience before during and after a sale in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.

She/He participates to High Jewellery events of Piaget in this context the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.

She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. She is part of HJ Committee & Community.

KEY RESPONSIBILITIES

Sales Performance & Service:

• Delivers a unique 360 client experience during a sale in and outside of the boutique (incl events)
• Anticipates and organizes HJ & Exc Creations presentations and previews
• Perfectly manages all sales related steps from pitching to closing.
• Adapts to clients needs and motivations manages upselling
• Strives to always surpass and exceed client expectations
• Acts as a privileged contact on related CS topics and knows how to handle them
• Proposes and develop special orders regularly
• Participates to all HJ brand events as wells as client events.
• Manages outgoings budget and travels plan
• Ensures a turnover above 4M within 3 years on the HJ & Exc Creations segment or enters the brand with proven track record on a similar level

Clients Relationship & Development:

• Retain and Develop Existing Clients:
  • Implement new client development strategies initiatives and activities set by the regional and local Retail management team to do develop understand clients and enhance their experience.
  • Proactively interact with clients build relationships and engage at a personal level to facilitate further return visits.
  • Establishes action plans and strategies to develop the client portfolio to treat existing clients upgrade potentials and regain lost clients

• Recruit New Clients within and outside the Piaget boutique:
  • Develops the client portfolio by networking & hunting outside the boutique (including partnership developments)
  • Partnership with Boutique Managers to work on Clients private viewing planning to meet monthly target
  • Implement new client development initiatives/activities to fulfil various types of customers request and interest
  • Develop multisourced clientele to ensure ongoing clientele interest and participation

• Boutique Event Planning:
  • Support the Events Manager in the organization of inBTQ and outBTQ events
  • To work with SAs before each appointment to prepare a range of target products to present to clients
  • Uses the yearly activation calendar to organize individual client journeys

Operations:

• Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination
• Controls discounts and contracts with intermediates following Brand directives
• Is consulted on all HJ & Exc Creations supply needs (routing model stock client presentations)
• Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
• Contributes in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
• Supports the Boutique Management in any back of house/ administrative operations as might reasonably be required

Ambassador role:

• Represents the Maison in all possible Brand activation events
• Provides feedback contributes in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the High Jewellery business.
• Active member of the HJ Committee
• Shares skills to develop the HJ Specialists and Experts (work in pairs)

High Jewelry Community:

• Contribute to the HJ Community by sharing on a daily basis:
  • Best Practices
  • Client Feedback
  • Market/Competition insights
  • Relevant topics regarding HJ or HTI
• Participating in all HJ Community activations/trainings/presentations.
• Present and animate the HJ Community on a regular basis on HJ/HTI specific topics (zoom skype presentations) with support of HQ & Ambassadors.

SKILLS

Professional:

Exceptional sales skills and proven success in client relationship development.

Highly connected (clients & partners).

Strong interpersonal skills at ease in the (U)NHWI community.

Entrepreneurial mindset strategic nolimit thinking.

Ability to work independently strong organizational & analytical skills

Excellent communication skills both written and verbal.

Foreign languages required (English is a must).

Wellgroomed and demonstrate an attitude of professionalism conscientiousness and reliability.

Computer Knowledge in Microsoft; knowledge of SAP is a plus.

Personal:

Enthusiastic selfconfident and selfmotivated with positive attitude at all times.

Extravert emotional intelligence.

Successfully able to handle multiple demands and competing priorities.

Have a strong attention to detail.

Flexible embrace and manage change.