Training Quality Manager- Hospitality

• Facilitate monthly L&D meetings with the Executive Committee and Heads of Departments to assess the training needs.
• Develop and implement comprehensive training programs tailored to all team players, including front-line staff, supervisors, and managers.
• Work closely with management to identify training gaps and create materials that align with organizational objectives and industry benchmarks.
• Conduct engaging training sessions, workshops, and seminars, utilizing both in-person and virtual formats, to equip attendees with essential skills and knowledge.
• Oversee and optimize the utilization of the Lobster Ink Platform, ensuring maximum effectiveness of training resources.
• Generate insightful reports on Training & Quality Initiatives, offering valuable insights into business performance.
• Actively participate in action planning based on guest feedback and mystery guest audits to continuously enhance service quality.
• Support the Management team in the development of Standard Operating Procedures to streamline operations and uphold service standards.
• Ensure adequate number of departmental trainers in each operation to meet organizational training needs.
• Head monthly meetings with departmental trainers to enhance their skills and ensure alignment of training plans with current priorities.
• Set and uphold stringent quality standards for all facets of service delivery.
• Conduct routine audits and inspections to evaluate adherence to quality standards and pinpoint opportunities for enhancement.
• Create and execute corrective action plans as necessary to rectify deficiencies and foster ongoing improvements.

Team Development & Engagement:

• Provide coaching, mentoring, and feedback to managers to support their professional development and improve performance.
• Foster a culture of continuous learning and excellence within the organization by promoting employee engagement and empowerment.
• Develop and implement strategies to enhance employee engagement within the hotels.
• Collaborate with management to launch DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives.