Technical Account Manager (TAM) – Oracle CSS UAE

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service help customers maximize the business value of their Oracle investments achieving the desired business outcomes while minimizing risk. To do this TAMs must become trusted advisors to the customer ensure consistency and quality of deliverables help customers deliver their IT strategy overcome challenges and meet business goals and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services On-Premise Hybrid Cloud Applications Platforms and Databases (SaaS/PaaS/IaaS) and Security services that TAMs may manage in full or in part.

What you will do

• Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
• Become the trusted advisor for the customer in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
• Drive a high degree of satisfaction and reference ability to protect and enhance Customer Success Services (CSS) revenue streams
• Manage the delivery engagement as defined by CSS processes & tools including creating and maintaining accurate service documentation
• Co-ordinate the resources required to deliver the service to the allocated customer(s)
• Assuring and improving high quality of CSS service.
• Manage the contractual commercials ensuring that the margin is maintained & developing plans to improve margin where appropriate
• Manage commercial aspects of the contract such as rebates storage costs work packages etc.
• Assisting in the renewal of CSS contracts and contributing to pre-sales activities
• Develop strategic relationships with senior members i.e. CIO CTO of the customer management team.
• Developing cross-team or 3rd party relationships and working with these teams in delivering a comprehensive service to the customer
• Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
• Identifying additional opportunities for customers to engage with Oracle such as Special Interest Group (SIG) Oracle Customer Advisory Board (OCAB) plus other technical and business events.
• Generate a Project Plan for each project which fully reflects CSS requirements.

Career Level - IC4

What we are looking for

• 10 years IT project management experience in B2B environments
• PRINCE2 / PMP and standard ITIL Certification is desirable
• Strong interpersonal skills good communicator
• Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
• Preferable previous Outsourcing SaaS and Managed Cloud delivery or implementation experience
• Proven track record of building strategic relationships and delivering high levels of customer service
• Proven day-to-day service delivery experience this should be in current role
• Previous experience of working in a virtual team and taking the lead role for that team

What we will offer you
A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical life insurance and access to retirement planning
An inclusive culture that celebrates what makes you unique

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC4