Technical Account Manager (Dubai)

Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade they have been delivering advanced B2B solutions that power brokers exchanges hedge funds and asset managers worldwide helping them scale faster while keeping infrastructure lean and resilient.

They are looking for an experienced Technical Account Manager to support and manage their merchants. The ideal candidate has a strong background in payments/fintech excellent communication skills in English and Arabic and the ability to work closely with merchants product tech and compliance teams.

• Manage day-to-day communication with existing merchants.

• Act as the primary technical point of contact during integration onboarding and post-launch support.

• Coordinate with internal teams (Tech Compliance Finance Product) to resolve merchant issues and ensure smooth operations.

• Assist merchants with API integrations payment flows wallet setup and troubleshooting.

• Monitor client activity identify issues proactively and escalate when needed.

• Maintain accurate documentation integration notes and CRM updates.

• Provide clear explanations of payment flows settlement logic blockchain specifics and operational processes.

• 2 years of experience in payments fintech banking crypto PSPs merchant services or similar.

• Strong English and Arabic.

• Solid understanding of payment flows deposits/withdrawals KYC/KYB compliance requirements.

• Experience working with APIs webhooks dashboards or integrations (not a developer role but technical literacy is required).

• Ability to work with merchant support tools (CRM Slack/Telegram chats ticketing systems Salesforce Jira/Confluence).

• Strong communication problem-solving and prioritization skills.

• Ability to work independently and take full ownership of merchant success.

• Experience in crypto payments or blockchain networks (TRON ETH BTC).

• Understanding of conversion flows crypto/fiat rates and operational risk.

• Experience working with high-risk industries (iGaming Forex).