Team Leader - Privat....
Team Leader - Private Dining
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2284083
- Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
- Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
- Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed.
- Informs Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
- Actively uses the database of customer details and history to assist in guest recognition.
- Advices the Outlet Manager or Assistant Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
- Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
- Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.
- Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
Employment Type
Full Time
Department / Functional Area
Key Skills
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