Team Leader - Guest Services - Russian Speaker
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2289823
- Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
- Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
- Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
- Maintain and update guest history profiles through the Opera guest profile system
- Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
- Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
- Give courtesy calls and complete the daily call log as per established guidelines
Employment Type
Full Time
Department / Functional Area
Key Skills
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