Team Lead Rider Engagement

Whats on Your Plate

• Lead and manage operations within the assigned city.

• Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.

• Monitor and optimize staffing levels across the city to meet operational needs.

• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.

• Optimize live operations to minimize order losses and improve efficiency.

• Implement data-driven strategies to enhance rider performance.

• Ensure the city meets and maintains key performance indicators (KPIs).

• Facilitate effective communication and coordination between the RC team and riders.

• Conduct rider training sessions to enhance skills and performance.

• Ensure compliance with company policies and regulations.

• Keep the RC team motivated and aligned with business objectives.

• Perform ad hoc tasks as requested by the line manager.

What did we order

• Education and Experience:

  • Bachelors Degree

  • 2-3 years of experience in the food/grocery tech industry is highly preferred.

• Skills and Competencies:

  • Proficiency in data input retrieval and analysis.

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proficient in Google Suite. 

  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus. 

  • Stakeholder management: Experience of managing multiple stakeholders.

  • People management skills: Experience of managing a bigger group of people.

  • UAE Driving License is a must. 

Remote Work :

No

Employment Type :

Full-time