SVP - Customer Conta....
SVP - Customer Contact Centers
Posted on :
16-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2536219
- Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations.
- Strong background in digital strategy and customer experience enhancement, ideally in collaboration with digital teams.
- Expertise in process optimization, automation, AI, and other digital tools to enhance customer engagement.
- Exceptional communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders.
- Change management expertise with a history of successfully leading teams through organizational shifts.
- Analytical mindset with the ability to derive insights from data to inform decisions.
- Passion for creating exceptional customer experiences and an interest in keeping abreast of industry trends.
Employment Type
Full Time
Department / Functional Area
Key Skills
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