Support Engineer

• Ensuring effective front-end and back-end functionality of applications.
• Responding to service calls or tickets within SLA.
• Assume full ownership and responsibility of addressing support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Work with internal IT/ Business/vendors/partners to resolve complex problems
• Manage communication for Incidents (SLA breaches, Application Major Incidents) and responsible for communications within team, manager and department
• Consulting with the software development team, internal users, and business users to improve application performance ensures interfaces exchange data properly and consistently to support daily operations.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer
• Provides necessary training to business users
• Create/deactivate the application users
• Documenting processes (Master/customer/sales and monitoring application performance metrics
• Ensure the month-end activity is on time
• Contributing to the vibrant culture of the team and users' satisfaction with services
  

Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Relevant certifications/Training