Sr Specialist Partner Experience - Contract

We are looking for a highly organized and executionfocused Project Manager to lead the restaurant onboarding process across talabats 8 markets. This is a 4month temporary role with the critical objective of improving onboarding speed optimizing partner setup experience and ensuring smooth adoption of selfservice tools. 

WHATS ON YOUR PLATE

• Project Manage EndtoEnd Onboarding:

Drive and monitor onboarding performance KPIs across markets including activation time device installation turnaround training completion and partner readiness.

• Device Supply Chain Oversight:

Manage supply logistics and deployment of tablets/devices across all markets in coordination with regional logistics and local operations teams.

• Training & Enablement:

Ensure training quality by standardizing materials tracking completion rates and ensuring high engagement from new partners.

• SelfService Tool Adoption:

Promote and track adoption of talabats selfservice tools (e.g. menu management campaign setup) to reduce partner dependency and support load.

• Stakeholder Coordination:

Work closely with city teams product ops logistics and central partner experience teams to ensure timely and escalations where required.

• Performance Monitoring & Reporting:

Establish a weekly reporting rhythm to track onboarding speed success rates and blockers; recommend and implement process improvements.

Qualifications :

• 57 years of experience in project management operations or onboarding rolespreferably in tech ecommerce or food delivery.

• Strong track record of crossfunctional project and operational excellence.

• Handson experience with tools like Excel project tracking dashboards (e.g. Jira Asana) and CRM platforms.

• Ability to thrive in a fastpaced environment with tight deadlines and multiple stakeholders.

• Excellent communication and stakeholder management skills.

• Prior regional experience or multicountry exposure is a plus.

Remote Work :

No

Employment Type :

Contract