Spa Supervisor

As a Spa Supervisor at Waldorf Astoria Dubai International Financial Centre, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
• Able to provide treatments when required.
• Ensure guest experience is proficient including bookings, payments, and consultation cards.
• Interact and communicate effectively with guests, team members, and management team.
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately.
• Ensure health, safety and COSHH regulations are complied with, and club rules are observed by members, clients and guests.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Comply with hotel security, fire, and health and safety regulations.