ServiceNow Change & Release Manager

Job Description:

Job Summary

We are seeking a ServiceNow Change & Release Manager to oversee the planning coordination and governance of platform changes and releases within a large-scale ServiceNow environment operating under a structured Center of Excellence (CoE) model.

This role is responsible for ensuring that all changes to the platform are controlled validated and deployed in a consistent and structured manner minimising risk while enabling continuous delivery. The successful candidate will bring strong understanding of ServiceNow change and release processes enabling them to effectively manage release cycles enforce standards and maintain platform stability.

Key Responsibilities

Own and manage the change and release lifecycle including:
Change request governance
Release planning and scheduling
Deployment coordination across environments

Ensure all changes are:
Properly documented reviewed and approved
Aligned with platform standards and release processes
Delivered with minimal risk to production

Work closely with delivery teams to:
Align releases with development timelines
Coordinate deployment of enhancements and fixes
Ensure readiness of release packages

Lead and facilitate change governance activities including:
Change Advisory Board (CAB) sessions
Review and approval of change requests
Tracking of change decisions and actions

Support release execution including:
Coordinating promotion of update sets across environments
Ensuring proper sequencing of changes
Validating release readiness prior to deployment

Monitor and manage:
Release schedules and dependencies
Change-related risks and impacts
Post-release issues and remediation

Act as a control point for platform stability including:
Enforcing release discipline
Preventing uncontrolled or conflicting changes
Ensuring rollback and contingency planning is in place

Work with stakeholders to:
Communicate release plans and timelines
Manage expectations around delivery and deployment
Provide visibility on upcoming changes

Required Experience & Skills:

610 years of experience in change release or service management roles with exposure to ServiceNow platforms.

Strong understanding of:
ServiceNow Change Management and Release processes
Update set and deployment lifecycle
Environment management (DEV TEST UAT PROD)

Proven experience managing:
Change governance processes (e.g. CAB)
Release planning and execution
Multi-stream delivery coordination

Ability to:
Enforce structured processes and standards
Balance delivery speed with platform stability
Coordinate across multiple teams and stakeholders

Strong understanding of:
Risk management in releases
Dependency management and sequencing
Incident and problem implications of changes

Ability to:
Maintain control in high-pressure release scenarios
Ensure disciplined execution of change processes

Preferred / Additional Experience:

Experience working within:
A ServiceNow Center of Excellence (CoE)
Large-scale or multi-module ServiceNow platforms

Exposure to:
Agile or hybrid delivery environments
Continuous integration / delivery practices within ServiceNow

Certifications:
ITIL certification preferred
CSA is a plus (for platform familiarity)

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