Service Manager Middle East & EWA

• Development and implementation of a sustainable after-sales service program in ME EWA region to support Commercial strategies
• Development of Service sales to agreed sales and margin targets
• Development of quality improvement / Warranty reduction programs

• Customer satisfaction with repair times quality and costs via management of the Service
• Ensure after sales KPIs for service transactions and helpdesk
• Being the Owner and key contact for escalated service and quality issues within the region
• Understand end users / dealers requirements and implement actions accordingly
• Managing SBU Service P&Ls
• Establish systems for Warranty reduction & Quality Improvement. Take the lead on managing product liability claims
• Develop/Audit authorized service agent network and central repair unit(s)
• Project Management to deliver the agreed projects in time
• Implement and utilize Stanley Black & Decker systems and solutions in order to improve service accessibility and effectiveness
• Control order placement from the distributor and follow up on the order process of spare parts
• Provide support to the Finance in managing the financial relations between Stanley Black & Decker and service centers
• Analyze spare parts & after-sales service prices versus competitors and adjust necessary changes based on local needs and competition
• Other tasks outside the job profile as required

• You love to learn grow and be acknowledged for your valuable contributions. Youre not intimidated by fact you embrace it. Wouldnt it be great if you could do your job and do a world of good

• 5 years of experience preferably in related fields
• Preferably a university degree in engineering (mechanical or electrical)
• Commercial exposure and/or background within Stanley Black& Decker which includes previous experience within a commercial role
• Technical and repair knowledge of power tools is preferred
• Able to handle multiple priorities organize plan and meet difficult deadlines and multi-task in a fast-paced environment
• Strong interpersonal negotiation follow-up and documentation skills
• Strong presentation skills with experience in presenting to senior business leaders
• Excellent PC and MS Office skills SAP knowledge is a plus
• Fluency in English both written and spoken. Fluency in Arabic is preferred

• Commercial Team
• Marketing Team
• Customer Service Team
• Planning and Supply Chain Team
• Regional Service Leader

• Service Agents
• Distributors
• Consulting Firms for Service - Related Issues
• Government Agencies

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources including our digital learning portal.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.