Senior Travel Program Executive

This position will be based in Dubai and require you to be in the office 3 days a week

Due to the successful implementation of a global travel management system and internal expansion Informa is looking to recruit  a Senior Travel Program Executive based in Dubai UAE to join our friendly and busy team. This exciting new role is ideal for a Senior Travel Program Executive professional within the business travel industry with excellent travel knowledge strong negotiating contracting and administrative skills as well as a key eye for detail. The role of the Senior Travel Program Executive encompasses a wide range of tasks in which no two days will be the same.

Duties include but are not limited to:

• Investigate and respond to travel related queries in a timely and professional manner.
• Maintain shared email box to ensure efficient and quick responses to customer inquiries.
• Negotiate Air & Hotel Contracts for distribution and promotion on the corporate travel platform.
• Negotiate Large group booking blocks for event attendees.
• Provide high levels of customer service and provide advice with complaint handling.
• Maintain the Online Booking Tool for colleagues.
• Build exceptional rapport with key stakeholders in the region and cultivate stakeholder engagement.
• Building and maintaining strong relationships with regional travel suppliers and partners.
• Assist with onboarding of new colleagues onto the travel system in the region.
• Manage pre and post travel queries.
• Assist with the maintenance of the Global Internal Intranet site.
• Analyse and compile monthly reporting

Qualifications :

The ideal Senior Travel Program Executive will have a passion for travel and a working understanding of the often-complex nature of business travel. You will be able to set and work to deadlines with the ability to multi-task and attention to detail. The successful candidate will have excellent interpersonal skills able to deal with a wide variety of clients with an impeccable manner. First-rate written and verbal communication skills are essential. The ideal candidate will have an experienced understanding of what the business traveller wants to experience with a commitment to good ethics and responsible travel. Managing internal stakeholder engagement as well as building relationships with external vendors and suppliers. The ability to negotiate large commercial deals in the hotel and air field.  This role would suit an experienced business travel executive looking for a fantastic role to further their career in the travel industry.

Essential requirements

• 3-5 years of experience in the travel industry.
• Strong negotiation skills in relation to Air and Hotel deals along with commission and rebates.
• Strong administrative experience within a business travel organisation
• Great communicator (verbal face-to-face email) together with excellent customer service skills. Strong ability to build relationships and maintain them
• A passion for tall things travel
• Excellent organisation and numerical skills
• Attention to detail
• Able to juggle conflicting priorities
• Self-motivated and customer centric
• Ability to work independently and as part of a team.
• Strong problem-solving skills
• Experience of using MS Office packages

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the trust they receive and most of us balance time in the office with time working remotely and flexibly  
• Time out: 25 days annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Broader impact: take up to four days per year to volunteer
• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World team day and active diversity and inclusion networks
• Annual Flight entitlement after completing 1 year service paid as a cash amount 
• A comprehensive company funded private medical insurance with optical and dental coverage 
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment and benefit from free matching shares
• Recognition for great work with global awards and kudos programmes
• Strong wellbeing support through EAP assistance mental health first aiders and access to health apps and more  
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application. 

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information. 

See how Informa handles your personal data when you apply for a job here.

Remote Work :

No

Employment Type :

Full-time