Senior Housekeeping Supervisor
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696463
- Supervises the implementation of housekeeping standards and procedures.
- Recommends changes to the standards and training on an on-going basis.
- Maintains a current and thorough knowledge of all housekeeping systems.
- Opens and closes the shift and ensures effective shift hand over.
- Distributes and collects keys.
- Manages all incoming and outgoing calls.
- Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
- Communicates well to ensure effective shift handovers.
- Actively participates in and conducts organized meetings.
- Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.
- Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
- Take action to address these needs to exceed their expectations.
- Creates a positive hotel image in every interaction with internal and external customers.
- Adheres to hotel brand standards.
- Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
- Assists guests and escorts them to locations within the hotel at their request.
- Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
- Maintains current Hotel information to be able to provide information to guests.
- Work effectively with customers and colleagues from different viewpoints, cultures, and countries
- Work to understand and consider the global nature of the business.
- Participates in regular team training.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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