Senior Desktop Operations Engineer

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Job Description
Responsible for solving hardware and software problems of desktop systems including system installation configuration domain joining upgrade operation maintenance and management of devices such as desktops laptops and Mac computers to ensure the normal operation of desktop systems;
Handle the installation configuration and maintenance of common desktop application software including anti-virus software office software VPN email etc.;
Peripheral device maintenance: maintain peripheral devices such as printers and scanners to ensure their normal operation;
Network troubleshooting: solve computer network problems to ensure stable network connection;
Respond to users IT consultation and IT support requests in a timely manner and provide technical support to users through on-site investigation telephone instant messaging tools and other methods;
Assist and cooperate with the headquarters IT department to complete the management of user IT permissions;
System optimization and upgrade: conduct system performance analysis and optimization according to business requirements and upgrade system software and hardware regularly;
Improve documents related to desktop operation and maintenance and provide training for business colleagues.

Job Requirements
Bachelor degree or above in computer-related majors with more than 1 year of desktop operation and maintenance experience;
Familiar with the deployment optimization and troubleshooting of mainstream operating systems (Windows/macOS/Linux) with experience in Active Directory (AD) domain management;
Proficient in hardware fault diagnosis and maintenance able to independently complete equipment selection procurement and life cycle management;
Capable of formulating operation and maintenance processes SLA standards and emergency response plans;
Excellent cross-departmental collaboration ability able to cooperate efficiently with network and security teams;
Capable of compiling standardized operation and maintenance manuals and fault handling guidelines and organizing regular internal training;
Strong sense of responsibility with the ability to quickly locate complex problems and promote problem closure through logical analysis;
Fluent in English.

岗位描述
1负责解决桌面系统的硬件和软件问题包括电脑笔记本苹果电脑等设备安装系统配置加域升级运行维护与管理保障桌面系统正常运行
2对常用桌面应用软件的安装配置与维护包括杀毒软件办公软件VPN邮箱等
3外围设备维护维护外围设备如打印机和扫描仪等以确保其正常工作
4网络故障处理处理电脑网络问题确保网络连接
5及时响应用户的IT咨询及IT保障请求通过现场排查电话及时通信工具等方式向用户提供技术支持服务
6协助并配合总部IT部门完成用户IT权限管理
7系统优化与升级根据业务需求进行系统性能分析和优化定期升级系统软件和硬件
8完善桌面运维相关文档培训赋能业务同事

任职要求
1计算机相关专业本科及以上学历3年以上桌面运维经验其中至少1年团队管理经验
2熟悉主流操作系统Windows/macOS/Linux的部署优化及故障排查具备域控AD管理经验
3精通硬件故障诊断及维修能独立完成设备选型采购及生命周期管理
4具备团队管理经验能制定运维流程SLA标准及应急预案
5优秀的跨部门协作能力能与网络安全团队高效联动
6能编写标准化运维手册故障处理指南并定期组织内部培训
7责任心强具备快速定位复杂问题的能力能通过逻辑分析推动问题闭环;
8英语流利接受外派中东非地区