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Senior Debt Resolution Specialist (Dubai)
Job Location:
Monthly Salary:
Posted:
20 July 2026 (20 days ago)
Posted:
Application Deadline:
18 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch we use machine learning and AI to personalise the collections journey and champion positive customer experiences all so we can change the world of consumer debt for good.
Founded in Australia today were a team of over 300 people living and working around the world. Were rapidly expanding throughout North America the United Kingdom Europe Latin America and the Middle East. Were a $50m revenue (and growing) organisation having recently completed our Series C funding round backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother and more human.
About InDebted
InDebted is transforming the debt collection industry through technology empathy and performance. Our AI-driven digital-first approach empowers customers to resolve their debts in ways that work for them respectfully transparently and on their own partner with the worlds leading financial institutions to deliver intelligent compliant and customer-centric debt recovery experiences across global markets. Our people are driven by impact performance and doing right by our customers every time.
About the Role
Were hiring a Senior Debt Resolutions to join our growing UAE team. This is a high-performance role for someone whos competitive data-driven and thrives on results. Youll directly recover overdue balances through phone email and live chat supported by InDebteds cutting-edge technology and AI youre skilled at influencing outcomes calm under pressure and passionate about turning tough conversations into positive results this is your opportunity to shine.
Key Responsibilities
- Own recovery performance: Recover overdue balances through outbound and inbound channels phone email SMS and chat focusing on speed accuracy and results.
- Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.
- Engage with empathy: Communicate with professionalism and respect understanding each customers unique financial situation.
- Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws maintaining ethical and transparent practices at all times.
- Track results: Meet and exceed individual and team KPIs recovery rate response time compliance score and customer satisfaction.
- Document accurately: Keep all account notes payment commitments and follow-ups detailed and audit-ready.
- Collaborate and innovate: Work closely with Operations Compliance and Product teams to improve process efficiency and customer outcomes.
- Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.
Experience and Skills
- 5 years of proven collections or debt resolution experience ideally within UAE financial services fintech or recovery agencies.
- Strong knowledge of UAE debt collection and consumer protection laws.
- Exceptional negotiation and communication skills able to navigate sensitive situations with confidence and empathy.
- Bilingual proficiency (English and Arabic) Mandatory.
- Comfortable using CRM systems collection tools and performance dashboards.
- Driven resilient and results-oriented thrives on achieving and exceeding targets.
- Excellent time management and organizational skills; able to handle high contact volumes efficiently.
What Success Looks Like
- Consistently hits or exceeds monthly recovery and compliance targets.
- Recognized internally for accuracy professionalism and performance.
- Demonstrates leadership through results not title.
- Upholds InDebteds commitment to ethical human-centered collections.
Work Model
- 5 days per week in-office Dubai.
- Dynamic collaborative environment with strong regional growth potential.
Why Join InDebted
- Technology-first approach: Work with advanced AI tools that simplify your job and enhance your impact.
- High-performance culture: Recognition and rewards based on clear measurable outcomes.
- Global reach local expertise: Join a multinational team redefining collections across markets.
- Real impact: Help individuals regain control of their finances with empathy and integrity.
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted we respect and celebrate the unique attributes characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Economics
- Financial Services
- Exploration
- Animation
- Email Marketing
- AC Maintenance
About Company
InDebted is changing the world of consumer debt recovery for good by creating a better way for businesses to support their customers to get back on track.
