Senior Consultant Retailer Customer Success (Market research, Data analytics, Consumer Insights)

Important Note This role is only intended for candidates who are already living and based in the UAE.

Job Overview The Senior Consultant - Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless analyticsdriven client experience leading highimpact engagements and strengthening longterm partnerships. This position oversees major strategic Retailers and supports multimarket needs across MEA .

Key Responsibilities Client Leadership & Strategy

• Act as senior relationship owner for key retail clients managing executivelevel engagement. Own client management and communications.
• Identify and engage senior stakeholders across client organizations.  Build client relationships and identify sales opportunities
• Partner with Account Directors to define and execute strategic service direction and support renewal
• Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics.

Lead onboarding and transformation processes.

Value Delivery & Client Excellence

• Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.

• Drive client satisfaction through structured NPS programs and proactive service governance.

• Collaborate with crossfunctional teams to ensure bestinclass delivery.

• Serve as the single point of ownership for escalations and governance.

Growth & Commercial Impact

• Identify and convert growth opportunities based on client needs and NIQs portfolio.
• Elevate partnership opportunities and manage strategic communications.
• Mentorship and coaching of internal teams to generate leads and expand partnerships providing guidance based on their own experiences and success
• Support renewals RFPs and commercial proposals.
• Demonstrate ownership of revenue growth and pipeline health.
• Encourage participation in cross-functional projects that involve other departments to foster broader understanding and collaboration.

Insights Leadership & Thought Partnership

• Develop deep expertise in client business models and strategic priorities.

• Deliver thought leadership using NIQ data and analytics.

• Translate insights (TSR/RMS/CI/Macro Trends ) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround.

• Identify opportunities to expand Retail advanced analytics adoption.

Operational Excellence & Governance

• Lead client onboarding and ensure seamless integration of services.

• Establish governance frameworks and communication cadence.

• Ensure clarity in delivery standards KPIs and expectations.

• Drive continuous improvement in processes and engagement models.

About the Candidate

• 8-12 years of experience in CPG retail market research or analyticsdriven roles . Prior NielsenIQ or GfK Experience is required

• Strong experience managing regional/global retail accounts.

• Deep expertise in analytics solutions (POS Panel or SA&I).

• Proven track record in senior stakeholder management and complex client leadership.

• Strong consultative mindset and strategic problemsolving skills.

• Demonstrated success in revenue growth and client expansion.

• Experience with JBP NPS and valuebased selling.

• Excellent presentation and storytelling skills.

• Ability to lead crossfunctional teams in a matrix environment.

• Masters degree (MBA preferred).

Important Note This role is only intended for candidates who are already living and based in the UAE.

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Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time