Sales & Business Development Manager – E-Commerce Courier & Express Logistics

Job Title:
Sales & Business Development Manager E-Commerce Courier & Express Logistics

Location:
UAE-based

Reports To:
Commercial Director

Job Purpose:
We are seeking an experienced and driven Sales & Business Development Manager to join a fast-growing e-commerce courier and express logistics provider serving the UAE market. In this role you will be responsible for driving business growth by selling tailored express delivery solutions to a variety of clients including retailers e-commerce platforms and businesses requiring fast reliable logistics services. You will play a key role in building long-term partnerships and maximizing sales revenue in a highly competitive and dynamic industry.

Key Responsibilities:

Business Development & Market Growth:

• Develop and grow new business opportunities across the UAE for e-commerce courier and express delivery solutions.
• Identify key market segments and prospects particularly within online retail marketplaces and SMEs requiring express logistics.
• Manage the full sales cycle from lead generation to closing and post-sales relationship management.
• Collaborate closely with internal commercial and operational teams to design and deliver solutions that meet client needs.

Client Relationship Management:

• Build manage and nurture relationships with clients to ensure strong retention and repeat business.
• Address client concerns and support issue resolution quickly and effectively.
• Ensure smooth client onboarding and ongoing engagement through regular communication and performance reviews.

Reporting and Strategic Alignment:

• Monitor sales pipelines and report regularly to the Commercial Director on activity progress and market feedback.
• Contribute to pricing strategies service enhancements and market penetration initiatives.
• Ensure CRM data is kept up to date and used effectively to track growth and opportunities.

Cross-Functional Collaboration:

• Work closely with operations and technology teams to ensure service delivery excellence.
• Participate in management meetings and support strategic planning and departmental initiatives.
• Support leadership development within the sales and commercial teams.

Occasional Duties:

• Perform other duties as assigned by the Commercial Director to support business growth and market development.

Key Contacts:

• Engage regularly with internal stakeholders across sales operations and management to align business goals and deliver client satisfaction.

Decision-Making and Financial Authority:

• As delegated by the Commercial Director.

Person Specification:

Education:

• Diploma or higher qualification in business logistics or a related field.

Experience:

• Minimum of 4 years of sales and business development experience within express logistics courier services or e-commerce logistics.
• Strong network and understanding of the UAE market with proven success in acquiring and managing key accounts.
• Excellent communication negotiation and presentation skills.

Job-Specific Skills:

• Strong ability to tailor express logistics solutions to meet diverse customer needs.
• Effective relationship-building and client management skills.
• Proficiency in MS Office (Excel Word) and CRM platforms.

Generic Skills:

• Strong interpersonal and influencing abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent time management reporting and organizational skills.

To apply please send your CV to