RR-Service Manager
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Job Summary
Job Description:
Essential Job Functions:
Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.
Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.
Engage with clients to gather feedback address basic concerns and coordinate support.
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
Supervise the handling of service incidents requests and escalations ensuring timely resolution.
Maintain comprehensive service documentation ensuring that all processes are well-documented and up-to-date.
Generate reports on service performance and client feedback for review and action.
Coordinate resources and schedules to ensure optimal service coverage.
Basic Qualifications:
Bachelors degree in a relevant field or equivalent combination of education and experience
Typically 7 years of relevant work experience in industry with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning team leadership and performance management
Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
Advanced degree in a relevant field a plus
Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plus
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
