Reservations Supervisor

• A commitment to a sense of urgency, immediacy, and total responsiveness.
• Anticipate guest needs and address them in a refreshing, respectful and polite manner.
• Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
• All reservations are processed accurately and efficiently.
• All relevant details are recorded accurately e.g., payment details.
• Confidentiality of information is always maintained.
• Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.
• To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests eg. transport, wine, cots, allergenic pillows etc.
• To ensure that all relevant administration is kept updated at all times.
  

Suitable candidate will be reporting directly to the Reservations Manager. He/She must be highly qualified and must have at least 1-2 years’ experience in an upscale luxury hospitality industry or five-star hotels. He/She must have reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literate including relevant software and experience in using a Opera system. Middle East/GCC experience is an advantage.