Reservations Supervisor

Job Description Reservations Supervisor

• Supervise the daily operations of the Reservations Department ensuring all enquiries are handled accurately and promptly.
• Process individual and group reservations in accordance with Accor standards and hotel policies.
• Coordinate group bookings including room blocks rooming lists contract rates billing instructions pick-up cancellations release dates and special requests.
• Liaise with Sales Revenue Front Office Housekeeping and Finance to ensure seamless coordination of group reservations.
• Ensure all reservation details payment guarantees and billing instructions are accurate and properly documented.
• Monitor room inventory group blocks and stop-sell restrictions to maximize occupancy and revenue opportunities.
• Maintain a proactive selling approach by promoting upselling opportunities and supporting revenue optimization.
• Review daily arrivals to ensure the accuracy of rates market segments guest profiles and reservation details.
• Handle group billing enquiries reservation escalations VIP bookings and guest complaints professionally.
• Prepare reservation and group reports as required and assist with forecasting and inventory management.
• Train and support Reservations Agents while ensuring compliance with Accor standards and departmental procedures.
• Deliver exceptional guest service in line with Accors Heartist values and perform any other duties assigned by management.

Qualifications :

• Minimum of 2 years experience in a hotel reservations role including at least 1 year in a supervisory capacity.
• Previous experience with Accor is preferred.
• Strong knowledge of Opera Cloud (Opera PMS) Microsoft Office applications and Accor systems such as Resaweb ACDC and FASTCOM.
• Experience in handling both individual and group reservations within a hotel environment.
• Good understanding of revenue management principles inventory control and reservation procedures.
• Excellent communication interpersonal organizational and negotiation skills with the ability to build effective working relationships.
• Ability to work independently demonstrate initiative multitask and adapt to changing business needs.
• Multicultural awareness with the ability to work effectively in a diverse team environment.
• Flexible to work a variety of shifts including weekends and public holidays as required.
• Fluent in spoken and written English; additional language skills are an advantage.

Additional Information :

Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English & additional languages are a plus

Remote Work :

No

Employment Type :

Full-time