Relationship Associate Officer
Posted on :
11-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2271793
- Answer all customer contacts professionally and accurately in line with the latest guidance.
- Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
- Respond to queries politely and educate customers with regards to banking products and services.
- Be a role model for the banks digital service promoting usage at every opportunity.
- Use available support tools to problem solve and resolve queries remove the barriers.
- Educate customers and resolve customer Internet Banking inquiries and general complaints
- Complete accurate system notes and updates
- When unable to resolve at first touch route accurate service requests to appropriate departments
- Provide precise and accurate information to customers challenging processes where appropriate.
- Follow up with customer calls where necessary
- Be a multi-tasker able to move positively between workloads when required
- Adhere to standard work procedures while handling customer calls
- Comply to information security and data privacy policies.
Employment Type
Full Time
Department / Functional Area
Key Skills
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