Quality Assurance Executive

About Us:

Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect fairness and collaboration.

About the Role:

We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality service delivery hygiene and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry with a passion for continuous improvement and customer satisfaction.

Key Responsibilities:

• Conduct regular inspections and audits of front-of-house and back-of-house operations.
• Ensure compliance with food safety hygiene and service standards.
• Develop and implement training programs for staff on quality service and sanitation.
• Monitor guest feedback online reviews and in-house surveys to drive improvements.
• Handle customer complaints and ensure timely effective resolutions.
• Maintain accurate documentation for inspections audits and corrective actions.
• Identify areas for operational improvement and support process enhancement.
• Collaborate with the kitchen and service teams to uphold brand consistency.
• Support sustainability efforts and implement waste reduction strategies.
• Prepare for and assist with internal and external audits.

Requirements:

• Bachelors degree in Food Science Hospitality Management or a related field.
• Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.
• Strong understanding of food safety standards and quality control procedures.
• Excellent attention to detail communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel Word PowerPoint).
• Ability to work both independently and collaboratively.
• High level of discretion professionalism and commitment to confidentiality.

If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment wed love to hear from you. Apply today!