QA Engineer – Salesforce & AI Systems

This is a remote position.

Key Responsibilities

• Design and execute test cases for Salesforce configurations customizations and third-party integrations (ERP SAP..)
  

• Evaluate AI chatbots and agent AI systems for accuracy consistency and appropriate handling of edge cases and failures
  

• Assess multi-step multi-tool AI workflows to confirm agents behave as intended across an entire task not just a single response
  

• Conduct functional regression integration and user acceptance testing across web and API layers
  

• Identify document troubleshoot finding root cause and track defects working closely with the development team through to resolution
  

• Maintain clear and thorough test documentation for both conventional features and AI-driven functionality
  

• Support automation testing initiatives where relevant or help establish them if they do not yet exist
  

• Work with product and engineering teams to translate requirements into meaningful test coverage
  

Requirements

• 25 years of professional experience in quality assurance or software testing
  

• Practical experience testing Salesforce including workflows custom objects or integrations
  

• Experience testing AI chatbots conversational AI or agent AI systems
  

• Solid grounding in QA fundamentals including test case design and defect lifecycle management
  

• Ability to test systems where outcomes are not always fixed or fully predictable
  

• Strong written communication skills particularly when explaining AI behavior to non-technical stakeholders
  

• Ability to work independently and reliably in a remote setting
  

Preferred Qualifications

• Experience with automation testing tools such as Selenium Playwright or Cypress
  

• Familiarity with API testing tools such as Postman
  

• Exposure to prompt evaluation or LLM output assessment methods
  

• Relevant Salesforce certifications