Principal Lead- Observability and Incident Management

Overall objectives

Ensure proactive detection diagnosis and resolution of service health issues across all IT environments

Establish a modern observability function that delivers full visibility into the critical services applications and infra layers

Own and lead the major incident management process ensuring rapid containment clear communication and structured resolution

Drive actionable insights through metrics and logs (MTL) and ensure system health telemetry is used to improve availability performance and user experience

Support operational risk reduction and continuous improvement through RCA trend reporting and resilience engineering

Job scope

Role specific responsibilities

Monitoring and observability engineering

Alerting noise reduction and event correlation

Incident management

Poset incident review and RCA

Dashboarding and health visibility

Service reliability metrics

General functional responsibilities

Define the observability architecture strategy ensuring scalability data security and cost optimisation

Collaborate with app infra and security teams to ensure instrumentation coverage and logging compliance

Maintain operational documentation runbooks escalation matrices and incident playbooks

Drive blameless culture of improvement and incident learning

Align monitoring practices with regulatory and compliance obligations

Represent the observability and incident management function at governance forums

Engage with vendors SaaS providers and cloud platforms to ensure integration with internal monitoring and incident workflows

Coach and mentor monitoring and incident managers to raise maturity across people processes and tooling

Qualifications :

Core competencies required

• Deep expertise in monitoring platforms e.g. ELK AppDynamics Grafana Elastic Datadog APM synthetic monitoring and log aggregation
• Solid understanding of distributed systems microservices and hybrid cloud environments
• Strong command of SRE telemetry pipelines SLI/SLO and alerting strategies
• Experience running 24/7 incident command processes leading war rooms managing comms to executives and driving post-mortems
• Ability to align observability practices to business-critical services and customer impact not just infra health
• Mastery of ITIL event management and incitement management with ITSM platforms like ServiceNow
• Calm decisive leadership in high pressure scenarios excellent cross functional coordination and communication skills
• Overall 15 years of technology experience is desirable

Remote Work :

No

Employment Type :

Full-time