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Operations Manager

SEVEN Wellness Club

Job Location:

Dubai - UAE

Monthly Salary: Not provided by the employer

Experience Required: 4-5years

Posted: 13 November 2026 (2 hours ago)

Application Deadline: 10 February 2027

Vacancies: 1 Vacancy

Job Summary

The Operations Manager runs day-to-day operations across both Dubai branches of the wellness club. The role makes sure every member gets a consistent premium experience the facilities are safe and spotless and each branch hits its service revenue and cost targets.

Key responsibilities

Multi-branch operations

Oversee daily operations of both branches including opening and closing staffing levels and service standards.

Create and enforce standard operating procedures (SOPs) so both branches run the same way.

Visit each branch regularly run walkthroughs and audits and close gaps quickly.

Plan and approve staff rosters shift cover and leave across both sites.

Member experience

Own the member journey from first visit and onboarding through renewals.

Handle escalated complaints and feedback and resolve them within agreed timelines.

Track member satisfaction (NPS reviews) and lead improvement actions.

Work with Sales and Membership teams to support retention and reduce cancellations.

People and team leadership

Lead coach and evaluate Branch Supervisors and frontline teams.

Support HR with hiring onboarding training and performance reviews.

Build a service-focused accountable team culture across both branches.

Facilities health and safety

Keep gyms studios pools spa changing rooms and common areas clean safe and in working order.

Manage preventive maintenance schedules contractors and equipment servicing.

Ensure compliance with Dubai Municipality Civil Defence and other UAE health safety and hygiene rules.

Make sure staff are trained in emergency procedures first aid and CPR.

Financial and commercial

Prepare and manage the operating budget for each branch.

Control costs for staffing utilities supplies and maintenance.

Support revenue from memberships personal training classes spa and F&B.

Manage suppliers purchasing and inventory.

Reporting and systems

Produce weekly and monthly reports on operations attendance revenue and KPIs for management.

Make full use of the clubs booking membership and HR systems and keep data accurate.

Recommend improvements and support projects such as new services refurbishments or a future branch.

Requirements

Education: Bachelors degree in Business Administration Hospitality Sports/Leisure Management or a related field; a recognised operations or facilities management certification is an advantage.
Experience: Minimum 5 years in operations within fitness wellness spa hospitality or leisure including at least 2 years in a management role leading multi-disciplinary teams ideally across multiple sites or outlets.
Regional knowledge: UAE/GCC experience preferred with working knowledge of Dubai Municipality Civil Defence health and safety hygiene and UAE labour requirements.
Leadership: Proven ability to lead coach and motivate supervisors and frontline staff manage rosters across two branches and build a service-driven accountable team culture.
Commercial and financial skills: Hands-on experience preparing and managing budgets controlling costs understanding a P&L managing suppliers and inventory and supporting membership and ancillary revenue growth.
Customer and systems skills: Exceptional member-service and complaint-resolution skills; confident using membership/booking platforms HR and reporting tools and MS Office or Google Workspace; fluent English (Arabic is a plus).
Personal attributes and other: Highly organised hands-on and calm under pressure; flexible to work early mornings evenings and weekends; valid UAE driving licence preferred for travel between branches; first aid/CPR certified or willing to obtain it.

Benefits

Competitive Salary: Based on experience and role responsibilities
Club Access: Full access to SEVEN Wellness Club facilities
F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
Career Growth: Opportunities to grow across SEVENs expanding group of brands
Supportive Culture: A team-oriented environment that values initiative professionalism and well-being

Required Skills:

Education: Bachelors degree in Business Administration Hospitality Sports/Leisure Management or a related field; a recognised operations or facilities management certification is an advantage. Experience: Minimum 5 years in operations within fitness wellness spa hospitality or leisure including at least 2 years in a management role leading multi-disciplinary teams ideally across multiple sites or outlets. Regional knowledge: UAE/GCC experience preferred with working knowledge of Dubai Municipality Civil Defence health and safety hygiene and UAE labour requirements. Leadership: Proven ability to lead coach and motivate supervisors and frontline staff manage rosters across two branches and build a service-driven accountable team culture. Commercial and financial skills: Hands-on experience preparing and managing budgets controlling costs understanding a P&L managing suppliers and inventory and supporting membership and ancillary revenue growth. Customer and systems skills: Exceptional member-service and complaint-resolution skills; confident using membership/booking platforms HR and reporting tools and MS Office or Google Workspace; fluent English (Arabic is a plus). Personal attributes and other: Highly organised hands-on and calm under pressure; flexible to work early mornings evenings and weekends; valid UAE driving licence preferred for travel between branches; first aid/CPR certified or willing to obtain it.

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