Medical Information Manager

Job Description

The medical information manager will be handing complex Medical information inquiries in second line. The main tasks include but are not limited to the following task areas:

• Ensuring appropriate, quality and timely responses to requests for medical information in EMEA for therapeutic areas of responsibility
• Internally or in collaboration with Medical Communications and Global Medical Teams, developing and ensuring communication of timely, accurate responses to unique and escalated inquires
• Collaborating with the Medical Information Operations Lead to monitor the KPIs and define continuous education strategy. Support contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting.
• Supporting novel channels for dissemination of medical information and new digital technologies and systems in accordance with digital strategy
• Managing medical information providers
• Developing and implementing medical information support materials in coordination with Global Medical Teams and Medical Communications, as well as Local Medical Information teams, where appropriate materials (e.g. Standard Response Letters, Frequently Asked Questions)
• Ensuring reporting of potential adverse events and product quality complains to appropriate teams
  
  

The Successful Applicant

In order to be considered for the role, the selected candidate must have:

• Master Degree in a life sciences discipline
• 5 years work experience in a medical/scientific field in the industry, 2 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
• Understanding of the structure and cross-functional collaboration of different functions in a pharma company (e.g. medical affairs, PV, medical communication, drug safety, Quality Assurance, Regulatory Affairs, etc.)
• Experience managing vendors and complex projects is required
• Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
• Working with Salesforce, Veeva Vault and typical research data bases
• Strong communication skills in English, and another European language e.g. Italian, French or Spanish, is an advantage