M365 Specialist - L3

JOB PURPOSE:

The Microsoft M365 Specialist is responsible for managing implementing and optimizing Microsoft 365 (M365 solutions including Office 365 Teams SharePoint OneDrive and related services. This role involves supporting users ensuring security compliance managing migrations and optimizing M365 applications to improve productivity and collaboration across the organization. The ideal candidate to have deep expertise in Microsoft 365 administration security automation and governance along with experience in IT compliance frameworks.

QUALIFICATION:

Microsoft Certified: Microsoft 365 Administrator Expert (Exams MS102 is mandatory

Microsoft Certified: Identity and Access Administrator Associate (Exam SC300 is good to have

Microsoft Certified: Security Compliance and Identity Fundamentals (Exam SC900 is good to have

EXPERIENCE:

Work Experience: Total 12 years and 5 years in IT administration with at least 3 years focused on Microsoft 365 suite.

Industry Experience: Background of IT services and working in a complex IT Enterprise environments is a must.

Key Responsibilities:

Identity & Access Management (IAM):

Manage Active Directory (Hybrid) and Microsoft Entra ID and Entra ID Connect.

Implement and maintain MultiFactor Authentication (MFA) and conditional access polices and passwordless signin solutions.

Configure and manage Intune for device and application management.

Ensure compliance with Zero Trust security models and identity protection policies.

Manage authentication methods including certificatebased authentication (CBA) Windows Hello for Business (WHfB) FIDO2 keys and conditional access policies..

Security & Compliance:

Enforce Zero Trust principles across identity devices and networks.

Implement identity governance policies (Privileged Identity Management PIM Conditional Access RoleBased Access Control RBAC).

Monitor and enhance security controls for authentication and access management.

Configure AD FS and AD CS to support secure authentication.

Perform security audits policy reviews and compliance checks.

Endpoint & Device Management with Intune:

Configure Microsoft Intune for endpoint security MDM and MAM compliance and conditional access.

Implement BitLocker encryption device compliance policies and autopilot deployment.

Manage identity and endpoint security in hybrid environments.

Group Policy (GPO) & Domain Management:

Design and implement GPO policies to manage user authentication security baselines and device configurations.

Manage domain services DNS settings and trust relationships between onpremises and cloud identity.

Troubleshoot authentication SSO and directory sync issues.

Technical Support & Documentation:

Provide technical leadership and support for IAMrelated incidents.

Document IAM policies configurations and best practices.

Collaborate with security compliance and infrastructure teams to align IAM strategies with organizational goals.

Migrations & Upgrades

Lead or assist with migrations from legacy systems to Microsoft 365 including Exchange SharePoint and OneDrive.

Provide technical guidance and execute hybrid or fullcloud migration projects.

Evaluate and implement new Microsoft 365 features and updates to improve business productivity.

Training & Documentation

Create and maintain technical documentation SOPs and user guides.

Support change management initiatives related to M365 implementations.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Strong expertise in Microsoft 365 administration including Exchange Online Intune SharePoint Online Microsoft Teams OneDrive

Handson experience with Microsoft Entra ID for identity and access management.

Knowledge of security policies threat protection and compliance settings in Microsoft Defender and Microsoft Purview.

Experience with PowerShell scripting for M365 automation and administration would be an added advantage

Familiarity with Microsoft Endpoint Manager (Intune) for device and application management.

Understanding of hybrid deployments (Exchange Hybrid) and migration strategies.

SOFT SKILLS:

MANDATORY

Strong problemsolving and analytical skills.

Excellent communication and collaboration abilities.

Ability to work independently and manage multiple tasks effectively.

Customer service mindset with a focus on user experience and adoption.