Lobby Ambassador

Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures

 Offer rooming to each arrival

 Assist guest in resort activity enquiries/requests

 Ensure that established levels of guest service are maintained at all times within the reception area

 Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction

 Ensures guest errands are executed as directed

 Refresh towels to be handed to all VIP arrivals

 Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers

 Handle difficult situations effectively following resort policies and procedures

 Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position

 Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager

 Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance

 Actively participate in upselling Spa, Food and Beverage outlets and excursions

 Is aware of all house rules and assists in enforcing them on team members

 Always conduct herself in such a manner so as to encourage all fellow team members to do likewise

 Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

 Project at all times, a favorable image of the company, resort and department

Qualifications

• 1/2 years Hostess/receptionist - Front Office working experiences
• Familiar with Opera system
• At least Diploma graduate
• Fluent English