L2 Desktop Support Engineer UAE

• Client in 190 countries
  
• 6000 Engineers
  
• 200 Enterprise Clients
  

Start your journey with Excis and grow with us!

• Provide onsite technical support for desktops laptops mobile devices printers and peripherals.
  
• Act as the primary point of contact for executive users and provide VIP support.
  
• Troubleshoot and resolve hardware software operating system and application issues.
  
• Support users working remotely or across multiple office locations.
  

• Perform installation configuration imaging deployment maintenance and replacement of desktops and laptops.
  
• Configure BIOS operating systems device drivers Microsoft applications VPN encryption and endpoint security settings.
  
• Perform hardware upgrades software installations and patch deployments.
  
• Conduct device refresh and lifecycle replacement activities.
  

• Handle Install Move Add Change and Decommission (IMAC) requests.
  
• Coordinate scheduling with end users and relevant stakeholders.
  
• Perform data backup and restoration user profile migration and workstation configuration.
  
• Test equipment and applications after implementation to ensure proper functionality.
  
• Provide basic user orientation following new installations.
  

• Perform basic troubleshooting of LAN WAN Wi-Fi and network connectivity issues.
  
• Provide Level 1 support for voice and data cabling.
  
• Assist with file and print server support where required.
  
• Connect and configure end-user devices to network services.
  

• Prepare meeting rooms and conference facilities for business meetings and events.
  
• Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
  
• Troubleshoot conferencing equipment and coordinate vendor support when necessary.
  

• Maintain accurate IT asset inventory records.
  
• Coordinate asset allocation reconciliation replacement and disposal.
  
• Manage loaner laptops and shared devices where applicable.
  
• Handle hard disk retention and storage according to company policies.
  

• Coordinate with internal support teams and third-party vendors for incident resolution.
  
• Manage break-fix activities and warranty replacements.
  
• Escort vendors onsite when required.
  
• Support IT deployment projects and office relocations.
  

• Support employee onboarding and offboarding activities.
  
• Configure user workstations applications and access permissions.
  
• Assist with secure remote access and portable storage requests.
  
• Support shared workstation environments and multiple user profiles.
  

• Ensure all incidents and service requests are accurately documented.
  
• Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
  
• Prepare monthly operational reports.
  
• Follow change management security and IT compliance procedures.
  

Why Join Us

At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in Dubai and be at the forefront of IT support excellence!