WERE HIRING FOR A DESKTOP SUPPORT ENGINEER IN DUBAI!
Excis is a global IT support leader driven by innovation and collaboration.We areseekinga customer-focused and enthusiasticOnsite IT Support Engineerwith a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients including VIP users where professionalism technicalexpertise and excellent communication are key.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities
End-User & Executive Support
Provide onsite technical support for desktops laptops mobile devices printers and peripherals.
Act as the primary point of contact for executive users and provide VIP support.
Troubleshoot and resolve hardware software operating system and application issues.
Support users working remotely or across multiple office locations.
Desktop & Endpoint Management
Perform installation configuration imaging deployment maintenance and replacement of desktops and laptops.
Configure BIOS operating systems device drivers Microsoft applications VPN encryption and endpoint security settings.
Perform hardware upgrades software installations and patch deployments.
Conduct device refresh and lifecycle replacement activities.
IMAC Services
Handle Install Move Add Change and Decommission (IMAC) requests.
Coordinate scheduling with end users and relevant stakeholders.
Perform data backup and restoration user profile migration and workstation configuration.
Test equipment and applications after implementation to ensure proper functionality.
Provide basic user orientation following new installations.
Infrastructure Support
Perform basic troubleshooting of LAN WAN Wi-Fi and network connectivity issues.
Provide Level 1 support for voice and data cabling.
Assist with file and print server support where required.
Connect and configure end-user devices to network services.
Meeting Room & Audio-Visual Support
Prepare meeting rooms and conference facilities for business meetings and events.
Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
Troubleshoot conferencing equipment and coordinate vendor support when necessary.
Asset & Inventory Management
Maintain accurate IT asset inventory records.
Coordinate asset allocation reconciliation replacement and disposal.
Manage loaner laptops and shared devices where applicable.
Handle hard disk retention and storage according to company policies.
Vendor & Service Coordination
Coordinate with internal support teams and third-party vendors for incident resolution.
Manage break-fix activities and warranty replacements.
Escort vendors onsite when required.
Support IT deployment projects and office relocations.
User Account & Workplace Support
Support employee onboarding and offboarding activities.
Configure user workstations applications and access permissions.
Assist with secure remote access and portable storage requests.
Support shared workstation environments and multiple user profiles.
Documentation & Compliance
Ensure all incidents and service requests are accurately documented.
Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
Prepare monthly operational reports.
Follow change management security and IT compliance procedures.
Requirements
38 years of experience in Desktop Support or End-User Computing.
Strong knowledge of Windows 10/11 Microsoft 365 Active Directory Azure AD SCCM Intune VPN and endpoint management.
Experience supporting printers scanners mobile devices and peripheral equipment.
Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments.
Experience with ITSM tools such as ServiceNow Jira or similar ticketing systems.
Excellent troubleshooting communication and customer service skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Fluent in English; knowledge of the local language is an advantage.
Valid driving license preferred.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Dubai and be at the forefront of IT support excellence!
Required Skills:
38 years of experience in Desktop Support or End-User Computing. Strong knowledge of Windows 10/11 Microsoft 365 Active Directory Azure AD SCCM Intune VPN and endpoint management. Experience supporting printers scanners mobile devices and peripheral equipment. Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments. Experience with ITSM tools such as ServiceNow Jira or similar ticketing systems. Excellent troubleshooting communication and customer service skills. Ability to prioritize multiple support requests in a fast-paced environment. Fluent in English; knowledge of the local language is an advantage. Valid driving license preferred.
WERE HIRING FOR A DESKTOP SUPPORT ENGINEER IN DUBAI!Excis is a global IT support leader driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is ...
WERE HIRING FOR A DESKTOP SUPPORT ENGINEER IN DUBAI!
Excis is a global IT support leader driven by innovation and collaboration.We areseekinga customer-focused and enthusiasticOnsite IT Support Engineerwith a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients including VIP users where professionalism technicalexpertise and excellent communication are key.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities
End-User & Executive Support
Provide onsite technical support for desktops laptops mobile devices printers and peripherals.
Act as the primary point of contact for executive users and provide VIP support.
Troubleshoot and resolve hardware software operating system and application issues.
Support users working remotely or across multiple office locations.
Desktop & Endpoint Management
Perform installation configuration imaging deployment maintenance and replacement of desktops and laptops.
Configure BIOS operating systems device drivers Microsoft applications VPN encryption and endpoint security settings.
Perform hardware upgrades software installations and patch deployments.
Conduct device refresh and lifecycle replacement activities.
IMAC Services
Handle Install Move Add Change and Decommission (IMAC) requests.
Coordinate scheduling with end users and relevant stakeholders.
Perform data backup and restoration user profile migration and workstation configuration.
Test equipment and applications after implementation to ensure proper functionality.
Provide basic user orientation following new installations.
Infrastructure Support
Perform basic troubleshooting of LAN WAN Wi-Fi and network connectivity issues.
Provide Level 1 support for voice and data cabling.
Assist with file and print server support where required.
Connect and configure end-user devices to network services.
Meeting Room & Audio-Visual Support
Prepare meeting rooms and conference facilities for business meetings and events.
Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
Troubleshoot conferencing equipment and coordinate vendor support when necessary.
Asset & Inventory Management
Maintain accurate IT asset inventory records.
Coordinate asset allocation reconciliation replacement and disposal.
Manage loaner laptops and shared devices where applicable.
Handle hard disk retention and storage according to company policies.
Vendor & Service Coordination
Coordinate with internal support teams and third-party vendors for incident resolution.
Manage break-fix activities and warranty replacements.
Escort vendors onsite when required.
Support IT deployment projects and office relocations.
User Account & Workplace Support
Support employee onboarding and offboarding activities.
Configure user workstations applications and access permissions.
Assist with secure remote access and portable storage requests.
Support shared workstation environments and multiple user profiles.
Documentation & Compliance
Ensure all incidents and service requests are accurately documented.
Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
Prepare monthly operational reports.
Follow change management security and IT compliance procedures.
Requirements
38 years of experience in Desktop Support or End-User Computing.
Strong knowledge of Windows 10/11 Microsoft 365 Active Directory Azure AD SCCM Intune VPN and endpoint management.
Experience supporting printers scanners mobile devices and peripheral equipment.
Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments.
Experience with ITSM tools such as ServiceNow Jira or similar ticketing systems.
Excellent troubleshooting communication and customer service skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Fluent in English; knowledge of the local language is an advantage.
Valid driving license preferred.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Dubai and be at the forefront of IT support excellence!
Required Skills:
38 years of experience in Desktop Support or End-User Computing. Strong knowledge of Windows 10/11 Microsoft 365 Active Directory Azure AD SCCM Intune VPN and endpoint management. Experience supporting printers scanners mobile devices and peripheral equipment. Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments. Experience with ITSM tools such as ServiceNow Jira or similar ticketing systems. Excellent troubleshooting communication and customer service skills. Ability to prioritize multiple support requests in a fast-paced environment. Fluent in English; knowledge of the local language is an advantage. Valid driving license preferred.
Our History
Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing.
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