IT Technical Support Engineer

• To serve as the initial pointofcontact for troubleshooting Servers desktops software network and monitoring service availability for our customers.
• Responsible for managing backups antivirus installation of Microsoft Patches User and mailbox creation Password reset and supporting connectivity.
• Installation & troubleshoot the issues related to Server Operating System.
• Excellent Installation & Troubleshooting knowledge on MS Windows 7 8 8.1 & 10 operating system.
• Troubleshoot the issues related to desktop laptops printers and Microsoft Office applications.
• Respond and diagnose problems through discussion with users and supervisor.
• Work closely with L2 team in Managing the Network VMWare and HyperV Infrastructure.
• Build deploy and maintain standard Windows updates and application installation packages.
• Monitor and manage the backups & Antivirus.
• Monitor customers IT infrastructure connectivity and availability.
• Monitor and Manage the Azure Cloud Infrastructure Microsoft 365 applications.
• Strong troubleshooting knowledge of Outlook & O365 suites O365 Management Portal.
• Hands on troubleshooting knowledge of LAN/WAN issues.
• Troubleshoot and Manage the CCTV DVR & Time Attendance Machine.
• Knowledge on Biometric Access Control Backups Video Conferencing etc.
• Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
• On a scheduled rotation provide offhours emergency coverage for evenings weekends and holidays.
• Other duties and responsibilities as assigned based on business needs.

Qualifications :

• Bachelors degree (or equivalent) in Computer Science.

Additional Information :

• Microsoft Certified System Engineer (MCSE) & (CCNA) is Mandatory.
• Basic network trouble shooting.
• General understanding of ITIL Process.
• Excellent customer service skills including verbal and written communication skills.
• Excellent organizational and troubleshooting skills.

Experience Requirements:

• Minimum of 5 years of Desktop and Server support experience.
• Experience providing customer support for server application software in a multisite enterprise.

Attributes and Behaviours:

• Able to handle multiple tasks in a fastpaced environment.
• Ability to create and maintain positive and professional business relationships with both internal associates.
• Proven diagnostic problem solving and solution development capabilities required.
• Fluency in English language.

Remote Work :

No

Employment Type :

Full-time