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IT Support Specialist
Job Location:
Monthly Salary:
Posted:
28 July 2026 (20 days ago)
Posted:
Application Deadline:
26 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client is building the next-generation Network Operating System (NOS) and Management Suite (NMS) for datacentre and telecom-grade switches and routers. Our mission: create the first world-class networking softwareplatform to emerge from MENAT backed by one of the worlds largest and most recognised ODMs.
This is a greenfield project no legacy baggage full freedom to innovate. They are not just building anotherNOS They are rethinking how network operating systems should work in an AI-driven world to scale across modern data centres cloud fabrics and telco backbones.
We are looking for someone to join the IT Support team and be the go-to expert for keeping our users productive and our infrastructurerunning smoothly. As an IT Support Specialist youll provide hands-on support primarily across Linux andmacOS systems (desktop laptop and server) with secondary coverage for Windows. Youll troubleshootcomplex issues at the OS network and application level and build repeatable solutions not just quick fixes
to raise the bar for end-user support.
to raise the bar for end-user support.
This is a chance to work across a diverse environment from laptops and servers to Wi-Fi VPNs andcollaboration tools and to help shape our support processes automation and knowledge base as thecompany scales.
What Youll Do:
Provide first-line and escalated support for Linux and macOS systems with secondary Windowssupport.
Diagnose and resolve issues beyond next-next-finish including OS-level network and
application-level problems.
Troubleshoot network issues across TCP/IP DHCP DNS routing Wi-Fi and basic Layer 1/2/3problems.
Handle VPN connectivity problems (FortiClient VPN IPsec SSLVPN NetBird OpenVPNWireGuard etc.)
Perform hardware tasks including OS deployments disk imaging/cloning cable tracing andlabelling.
Support and maintain IT infrastructure components such as printers scanners projectorsWAPs VoIP phones and conferencing equipment.
Assist with application-level troubleshooting (Office browsers dev tools remote desktop tools
etc.)
Manage user onboarding and off-boarding: account creation access control(SSO/LDAP/SAML/Active Directory) and hardware/software provisioning.
Administer file system permissions and user/group security across Linux and macOS (andWindows where needed).
Maintain endpoint security (antivirus disk encryption) and leverage remote support tools.
Document procedures create knowledge base articles and keep asset inventories current.
Communicate clearly with users at all technical levels and provide empathetic high-qualitysupport.
Provide first-line and escalated support for Linux and macOS systems with secondary Windowssupport.
Diagnose and resolve issues beyond next-next-finish including OS-level network and
application-level problems.
Troubleshoot network issues across TCP/IP DHCP DNS routing Wi-Fi and basic Layer 1/2/3problems.
Handle VPN connectivity problems (FortiClient VPN IPsec SSLVPN NetBird OpenVPNWireGuard etc.)
Perform hardware tasks including OS deployments disk imaging/cloning cable tracing andlabelling.
Support and maintain IT infrastructure components such as printers scanners projectorsWAPs VoIP phones and conferencing equipment.
Assist with application-level troubleshooting (Office browsers dev tools remote desktop tools
etc.)
Manage user onboarding and off-boarding: account creation access control(SSO/LDAP/SAML/Active Directory) and hardware/software provisioning.
Administer file system permissions and user/group security across Linux and macOS (andWindows where needed).
Maintain endpoint security (antivirus disk encryption) and leverage remote support tools.
Document procedures create knowledge base articles and keep asset inventories current.
Communicate clearly with users at all technical levels and provide empathetic high-qualitysupport.
What Were Looking For:
Deep proficiency with Linux and solid Windows knowledge (MacOS experience would be a plus).
Strong grasp of networking fundamentals and troubleshooting.
Ability to diagnose complex issues at OS network and application level not just performbasic installations.
Experience assisting both technical and non-technical users.
Ability to handle OS installs imaging and hardware-level tasks.
Familiarity with printers WAPs VoIP phones and other IT infrastructure.
Understanding file permissions and security on multiple platforms.
Knowledge of VPN technologies and remote support tools.
Excellent problem-solving communication patience and teamwork skills.
Ability to work independently handle urgent issues and assist with physical IT setups.
Deep proficiency with Linux and solid Windows knowledge (MacOS experience would be a plus).
Strong grasp of networking fundamentals and troubleshooting.
Ability to diagnose complex issues at OS network and application level not just performbasic installations.
Experience assisting both technical and non-technical users.
Ability to handle OS installs imaging and hardware-level tasks.
Familiarity with printers WAPs VoIP phones and other IT infrastructure.
Understanding file permissions and security on multiple platforms.
Knowledge of VPN technologies and remote support tools.
Excellent problem-solving communication patience and teamwork skills.
Ability to work independently handle urgent issues and assist with physical IT setups.
Ways to Stand Out
Experience with ticketing systems (YouTrack Jira etc.)
Demonstrated ability to automate or script routine support tasks (PowerShell Bash Python).
Knowledge of software deployment and patching systems.
Familiarity with ITIL practices or service management concepts.
Experience supporting development environments (Docker Git Jenkins IDEs).
Certifications such as Linux or vendor-specific (Apple Microsoft Cisco) CompTIAA/Network.
Experience with ticketing systems (YouTrack Jira etc.)
Demonstrated ability to automate or script routine support tasks (PowerShell Bash Python).
Knowledge of software deployment and patching systems.
Familiarity with ITIL practices or service management concepts.
Experience supporting development environments (Docker Git Jenkins IDEs).
Certifications such as Linux or vendor-specific (Apple Microsoft Cisco) CompTIAA/Network.
Required Experience:
IC
About Company
The Complete Global Talent Acquisition Partner, MBR offers solutions from Executive Search through to highly cost effective Partnership Resourcing models.
