IT Support Engineer (Cybotic Systems) Super Bytes

Job Title: IT Support Engineer
Location: MBHQ Al Asayel Street Downtown Dubai
Duration: 3 months with possibility of extension
Business Unit: Technology
Labour Type: Technical
Category: Infrastructure Cloud and Platforms

Requirements:

• Proven experience in IT support desktop support or asset management roles.
• Strong knowledge of Windows OS macOS and hardware troubleshooting.
• Familiarity with secure data erasure standards
• Ability to handle multiple tasks with attention to detail and accuracy.
• Good documentation and reporting skills.
• Strong understanding of IT security principles.

Preferred Qualifications:

• Experience with Intune/MDM for device management.
• Knowledge of asset lifecycle management tools.
• Industry certifications (CompTIA A ITIL or equivalent) are a plus.

Key Responsibilities:

• We are looking for a skilled and experienced hardware troubleshooting expert specializing in laptops and MacBooks.
• The ideal candidate will be responsible for securely formatting wiping and preparing IT assets for disposal while ensuring compliance with data security policies.

Key Responsibilities:

• Perform secure data wiping formatting and degaussing of laptops Surface Pro devices and MacBooks.
• Ensure compliance with data security and follow the organizational asset disposal process.
• Document and maintain accurate records of all processed devices including asset tags and device details S/N etc.
• Troubleshoot device related issues during the sanitization process.
• Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.
• Follow company approved tools and methods (e.g. BitLocker FileVault third-party wiping utilities).
• Maintain a safe and organized workspace while handling devices.
• Provide periodic status updates and reports on disposal activities.

Description:

• Responsible for securely formatting wiping and preparing IT assets for disposal while ensuring compliance with data security policies.