IT Operations Officer

We are currently looking for  IT Operations Officer for our UAE operations with the following terms & conditions.

Key Skills & Qualifications

• Bachelors degree in information technology Computer Science or a related field.
• 3-5 years of experience in IT Operations Banking Operations or Infrastructure Support.
• Knowledge of banking systems such as FCUBS T24 Way4 DCMS and UAECB Applications.
• Experience with Windows Server Active Directory Networking VPN MPLS and Microsoft 365.
• Strong troubleshooting incident management and vendor coordination skills.
• Good communication documentation and reporting abilities.

Core Competencies

• IT Operations Management
• Banking Systems Support
• Infrastructure & Network Administration
• Incident & Problem Management
• Vendor Coordination
• Business Continuity & Disaster Recovery Support
• Analytical & Troubleshooting Skills
• Customer Service Orientation
• Ability to Work Under Pressure and Outside Business Hours when required.

Operational Support Coverage

• Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
• Respond to and troubleshoot production incidents system outages application failures and urgent service requests.
• Coordinate with internal teams vendors and service providers during critical incidents to minimize service disruption and ensure business continuity.

End User Support

• Perform routine server health checks system monitoring and patch management activities.
• Support Active Directory Microsoft 365 Azure Intune and Windows environments.
• Manage user accounts access requests and application support activities.
• Provide Level 1 & 2 support for end users desktops laptops printers and peripherals.
• Coordinate with vendors and support teams to resolve infrastructure and application-related issues.

Infrastructure & Network Support

• Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
• Install configure upgrade and troubleshoot routers switches and network devices.
• Monitor and maintain MPLS WAN VPN and branch network connectivity.
• Coordinate with telecom providers and service providers for circuit provisioning upgrades and incident resolution.
• Maintain network documentation operational procedures and technical records.
• Support branch IT infrastructure across Abu Dhabi Dubai Sharjah and Ras Al Khaimah locations.
• Maintain and manage IT asset inventory including tracking deployment replacement and disposal of IT equipment.
• Perform network cable patching structured cabling activities and connectivity troubleshooting within Data Centers communication rooms and branch locations.
• Install configure and support Cisco IP telephony devices including user provisioning extensions and basic Call Manager administration.
• Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades

Terms and conditions

Joining time frame: Immediate

Additional Information :

Terms and conditions: 

Joining time frame:   maximum 4 weeks

Remote Work :

No

Employment Type :

Full-time