Integration Engineer - Middle East

We are seeking a dynamic and customer focused Sales Engineer who will use their technical expertise to support the Sales Activities of the Smart Biometrics Business Unit in the Middle East. S/he will work closely with the Regional Director of Sales under the direction of the Client Integration & Support Manager EMEA to facilitate sales revenue growth and ensure customer satisfaction in the region.

• To assist the Regional Director of Sales in promoting the capabilities of the IDEMIA products and solutions during customer meetings.
  • Answer technical questions and highlight IDEMIAs key differentiators.
  • Participate in demonstrations to show how the IDEMIA products and solutions can fulfil the customers requirements.
• Provide support on the IDEMIA Biometric devices to our partners and system integrators during all stages of a proof of concept.
  • Fully understand the requirements for the proof of concept.
  • Support the partner/systems integrator with the setup of IDEMIA products & solutions prior to the start of the proof of concept.
  • Be the main technical contact on the IDEMIA products & solutions during the proof of concept.
  • Attend regular meetings with the system integrator to understand the progress of the proof of concept.
• Assist the Director of Sales in defining the best product fit and solution architecture to meet the customer requirements for key projects.
  • Collaborate with the partner SI and customer to fully understand their requirements.
  • Present the proposed solution to the partner SI & Customer and answer technical questions around the proposed solution.
• Act as the technical Voice of the Customer to identify and articulate key evolutions of IDEMIA products & solutions to Product Management
• Develop awareness of competitor products and positioning provide to Product Management product evolutions required to meet market demands and market evolutions
• In close cooperation with Client Integration & Support Manager EMEAand the Regional Sales Director keep track to final resolution of technical issues which impact customer operations.
• Provide weekly & monthly reports of activities to the Client Integration & Support Manager EMEA.

2 to 5 years of relevant experience in a technical position with a strong customer focus/interaction.
Master degree (IT/Electronics Engineer) preferred or equivalent work experience.
Experience of Physical & Logical Access Solutions would be an advantage.
Experience of working with Linux would also be an advantage.
Good understanding of English (Written & Spoken).
Possess strong problem-solving skills and a proven ability to communicate issues and solutions.
Be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
Able to work under pressure
Demonstrated verbal (including presentation in person and remote) and writing communication as well as excellent listening skills.
Have experience in working collaboratively with business partners to effectively resolve problems
Be self-directed and self-motivated as well as accountable for results.
Excellent organization and time management skills which includes planning organizing and prioritizing with attention to detail;
Able able to understand and manage conflicting priorities.
Able to build trusting relationships in order to gain support and achieve results at all levels of the Organization; must be able to Work in a team environment and to partner/interface with peers sales staff and field technicians
Proficient in Microsoft Word Excel and PowerPoint.
Be available and willing to travel.
Have ability to submit accurate and timely reports as needed.