In Room Dining Captain
Posted on :
21-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2353103
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.
- Prompt and courteous delivery of all orders, maintaining a positive image through each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During the shift, ensure that guests are satisfied by assisting with serving, seating, and communication with the kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well-trained staff
- Open and close shifts in accordance with the Manager’s Checklist.
- Train, maintain, and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests.
- Be on the floor during the entire meal period and ensure adequate coverage.
- Assist any team member in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem-solving by team members through proper training and empowerment, to ensure guest satisfaction.
- Establish effective communication with team members to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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