ICT Support Team Lead
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Job Summary
Closing date: 21/01/2026
Number of positions: 1
Recruiter name:Reem Mansoor
Reference number: 65249
Workplace Type:
Mediclinic Corporate Office Abu Dhabi Abu Dhabi United Arab Emirates
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload
Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Maintain service records and their resolution in the IT Service Management tool
Lead complicated technical issue resolution and participate and contribute towards small projects
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations
At least 3 years experience in an ICT support service environment
- First line hardware and software technical problem solving skills
- ITIL Service Management based skillset for Incident Change Problem and Request management
- Customer relationship management
- Verbal and written communication skills in English
- IT service management tool
All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Mediclinic is focused on providing acute-care, specialist-orientated, multi-disciplinary healthcare services. The Group takes a sustainable, long-term approach to business, putting patients at the heart of its operations and consistently delivering high-quality healthcare services.
