Hostess | Waldorf Astoria Dubai Palm Jumeirah
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Job Summary
EOE/AA/Disabled/Veterans
What are we looking for
A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
Guest service experience
- A warm personality attentive and smartly presentable
- Ability to listen and respond to demanding guest needs
- Excellent communication skills
- Accountable and resilient
- Committed to delivering high levels of guest service
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous international experience
- Passion for delivering exceptional levels of guest service
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalizedattention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!
A Hostess with Waldorf Astoria Hotels & Resorts is responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel.
What will I be doing
As a Hostess you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area including the logging of bookings and enquiries. Specifically you will be responsible for performing the following tasks to the highest standards:
Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
Present the waiter in the station according to the SOP
- Ensure that the logbook is completed after each service period
Keep tidy the host/ess desk
Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
Ensure the reservation diary is kept up to date with all guest names telephone numbers guest information and special requests
Allocate daily bookings to the table plan
Ensure that all the menus and memos are ready at the desk prior each service
Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
Comply with hotel licensing regulations as well as health and safety and fire regulations
Ensure an adequate supply of checks printer rolls and neat storage of each
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
