Host Of Pullman

As a Host of Pullman you join a dynamic highly visible and approachable team. Your presence can be felt throughout the hotel as you welcome guests build rapport and facilitate exchanges supporting guests and your team members through your proactivity and knowledge. You are a trusted resource ensuring guests feel comfortable engaged and connected to the hotel the brand and the local culture throughout their stay.

Key Responsibilities

• Act as the host of Pullman As a brand ambassador you have a knack for being in the right spaces at the right times ensuring guests enjoy seamless and engaging stays that feel uniquely Pullman.
• Provide a warm welcome and farewell guide guests upon arrival acting as traffic controllers for the lobby space during high traffic moments.
• Take special care of VIP guests (ALL Platinum & Diamond) send pre-arrival communications arrange welcome amenities and ensure thoughtful departure notes.
• Promote and upsell hotel services highlight and book restaurants rooms spa/wellness treatments concierge offerings and other experiences.
• Be a source of knowledge stay up-to-date on hotel services events local culture and hotspots providing accurate and relevant information to guests.
• Connect people and experiences foster meaningful interactions between Heartists guests and locals to enhance the sense of community.
• Collaborate across teams work closely with Front Office Housekeeping F&B Events and Concierge to anticipate guest needs and resolve issues quickly.

Qualifications :

Qualifications

• Education: Degree in Hospitality Management or equivalent guest-facing experience.
• Experience: At least 1 year in guest-facing roles within hotels.
• Personality Fit: Naturally curious tech-savvy innovative engaging and comfortable sparking conversations.
• Languages: Proficiency in the markets traveler primary language required second language proficiency preferred.

Skills & Competencies:

Warm collaborative and approachable personality.

Knowledge of local lifestyle culture and dining to provide authentic recommendations.

Ability to upsell hotel services naturally and confidently.

Comfortable moving across multiple spaces and engaging different types of guests.

Attentive to detail.

Flexible proactive and energized in a fast-moving environment.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time