Head of Operations (Astratech)

About Product:
Client is a fast-growing FinTech organization headquartered in Abu Dhabi specializing in secure scalable and real-time digital payments infrastructure. As a key player in the financial services space we handle billions in transactions and are on a mission to redefine the future of payments through innovation compliance and seamless customer experience.

About the Role
We are looking for a strategic and technically accomplished Head of Global Infrastructure & Operations to lead our global infrastructure systems and drive operational excellence. This leadership role is critical in supporting our real-time communication platform by ensuring scalability reliability and security. You will work closely with cross-functional teams including engineering product security and compliance to execute on our global infrastructure vision.

Main Responsibilities
Infrastructure Leadership
Define and execute a global infrastructure and cloud strategy (AWS Azure etc.)
Architect scalable secure and highly available systems
Oversee deployment monitoring disaster recovery and incident response globally

Operational Excellence
Lead global DevOps SRE and IT Operations teams
Ensure 24/7 system monitoring and robust incident response procedures
Own SLAs performance and uptime metrics for internal and customer-facing systems
Implement ITSM best practices (incident change capacity management)

Security & Compliance
Partner with security teams to ensure compliance (ISO 27001 SOC 2 PCI-DSS GDPR)
Oversee patch management secure configuration and infrastructure monitoring

Scalability & Automation
Drive automation across CI/CD infrastructure provisioning (IaC) and observability
Lead capacity planning and performance optimization efforts

Stakeholder Collaboration
Collaborate with Engineering Product Compliance Legal and external vendors
Align infrastructure with business goals and feature delivery timelines

Team Leadership & Development
Lead and mentor global cross-functional teams
Communicate technical concepts to executive and non-technical stakeholders

Your Experience
We expect you to have strong expertise in the following areas:
10 years of experience in infrastructure DevOps or platform engineering
5 years in a senior leadership role managing global operations
Proven experience in real-time communication telecom or SaaS platforms
Deep understanding of cloud environments (AWS/GCP/Azure) Kubernetes Terraform
Expertise in incident management SRE and observability practices
Track record of meeting regulatory and compliance requirements globally
Experience with hybrid-cloud or multi-region deployments
Excellent communication and stakeholder management skills

Apply and Join Us Today!
Be part of a mission-driven team building the future of global connectivity.