Head of HR â IHDS Operations

We are seeking a seasoned and execution focused HR leader for the role of Head of HR IHDS Operations. This position will play a pivotal role in supporting the people and workforce agenda for our International Health Delivery Services (IHDS). The role reports directly to the HR Officer for IH. You will be responsible for ensuring strong HR service delivery operational efficiency and compliance across all IHDS Operations geographies.

Key Responsibilities:

1. HR Leadership for IHDS Operations

Provide end-to-end HR leadership for IHDS Operations across India Africa and Malaysia.

Partner closely with IHDS Ops business leaders to align people strategy with operational goals.

Drive consistency in HR practices and policies that support IHDS Operations across geographies.

2. People Management & Country HR Oversight

Lead and coach the country HR managers supporting IHDS Operations in India Africa and Malaysia.

Ensure country and segment HR strategies align with the IH wide IHDS Operations framework while meeting local regulatory needs.

Act as a central escalation point for all HR-related matters within IHDS Operations.

3. Operational Excellence in HR

Oversee all core HR processes and systems within IHDS Operations including hiring onboarding workforce administration employee relations performance management and exits.

Partner with workforce management business operations and shared services teams to deliver a seamless HR experience to all IHDS Operations employees.

Maintain high service levels and support continuous improvement in HR operational processes.

4. Compliance & Risk Management

Ensure compliance with employment laws labor regulations and organizational policies in all IHDS Ops markets.

Proactively manage employee relations risks and support resolution of sensitive or complex issues in partnership with legal and compliance teams.

5. Workforce Effectiveness & Talent Development

Support the development and retention of talent in IHDS Operations especially front-line leaders and high-volume roles.

Collaborate with COEs to deliver targeted learning engagement and leadership development programs across IHDS Operations teams.

Monitor workforce sentiment and engagement levels across IHDS Operations and address opportunities for improvement.

6. HR Analytics & Continuous Improvement

Leverage HR systems and data analytics to monitor key HR metrics for IHDS Operations (e.g. attrition productivity time-to-fill etc.).

Identify process inefficiencies and lead change initiatives that improve service delivery and business alignment within IHDS Operations.

Champion a culture of operational excellence and agility across all IHDS HR functions.

Qualifications & Experience:

• 12 years of progressive HR experience with at least 5 years in an operational HR leadership role in complex multi-country environments.
• Strong background in managing HR in healthcare delivery insurance operations shared services or BPO sectors is highly desirable.
• Demonstrated experience leading geographically dispersed HR teams in support of large-scale operations.
• Solid understanding of HR operations labor law compliance and employee relations in dynamic service environments.
• Proficiency with HR systems and data tools; experience with Workday or equivalent platforms preferred.
• Bachelors degree in Human Resources Business or related field; Masters degree is a plus.

Key Competencies:

• Operational HR excellence strong grasp of HR fundamentals in fast-paced service organizations.
• Execution and follow-through ability to implement and drive results across IHDS Operations.
• People leadership capable of leading diverse HR teams across multiple geographies.
• Influence and stakeholder management able to partner with senior IHDS Ops and business leaders.
• Cultural agility comfortable navigating and leading in multicultural environments.
• Data-driven mindset uses insights and metrics to drive decisions and improvements.

What we are looking for

We are seeking individuals who thrive in collaborative environments are passionate about driving meaningful change and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth ideas and contributions are valued. Lets create something extraordinary together. Its time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.