Head of Commercial Operations

Role Overview

The Head of Commercial Operations is a strategic leadership role tasked with driving business growth maximizing profitability and streamlining operational efficiency. This role directly oversees three critical pillars: InStock & Supply Chain Management Planning and Pricing.

Beyond functional excellence the ideal candidate will act as a transformational leader focused on scaling operations through standardized processes upskilling talent and pioneering the transition toward advanced digital automation and agentification.

Key Responsibilities

1. InStock Management & Supply Chain Operations

• Drive product availability maximize instock rates and optimize inventory health (turns healthy days of supply) while minimizing operational defects and out-of-stock events.

• Partner with external vendors and logistics partners to improve operational compliance reduce lead times and optimize end-to-end supply chain efficiency.

• Conduct data-driven root-cause analyses on inventory bottlenecks and leverage automated ordering systems to scale purchasing operations.
  

2. Commercial & Demand Planning

• Oversee the end-to-end demand planning and Integrated Business Planning (IBP) cycles ensuring tight alignment across Brand Sales Finance and Supply Chain.

• Optimize forecasting models to balance market demand with financial operational and working capital objectives.

3. Pricing Strategy & Margin Management

• Manage and refine the competitive pricing framework including dynamic price-matching methodologies to sustain market competitiveness.

• Analyze elasticity market trends and margin performance to provide data-driven recommendations that protect and grow profitability.

Key Strategic Objectives

• Talent Growth & Mentorship: Actively train mentor and upskill existing and incoming team members fostering a high-performance culture and clear career progression pathways.

• Process Scalability (SOPs): Define design and implement robust Standard Operating Procedures (SOPs) across all three functions to drive consistency reduce errors and ensure scalable business growth.

• Automation & Agentification: Champion the digital roadmap by identifying manual bottlenecks and supporting the departments transition toward workflow automation and the integration of AI-driven agentic workflows.

Qualifications & Experience:

Experience:

• Minimum 810 years of high-performance leadership experience spanning supply chain instock management commercial planning or pricing.

• Favored experience matured within fast-paced e-commerce environments or top-tier strategic consulting.

• Proven track record of managing senior stakeholders and leading teams through organizational transformation.

Education:

• Bachelors degree in Engineering Business Supply Chain Finance or a related field. An MSc or MBA is highly advantageous.

• Analytical & Technical Capability: Strong numerical SQL/data-modeling and analytical skills. Proficiency with business intelligence and planning tools (e.g. SAP IBP Power BI TM1 Advanced Excel) is required. Familiarity with supply chain automation tools or AI technologies is a strong plus.

• Strategic Vision: Ability to balance macro-level strategy with micro-level execution driving commercial results through structured repeatable processes.