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Head of Collections, UAE
Job Location:
Monthly Salary:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
9 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch we use machine learning and AI to personalise the collections journey and champion positive customer experiences all so we can change the world of consumer debt for good.
Founded in Australia today were a team of over 300 people living and working around the world. Were rapidly expanding throughout North America the United Kingdom Europe Latin America and the Middle East. Were a $50m revenue (and growing) organisation having recently completed our Series C funding round backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother and more human.
About the Role:
The Head of Collections (UAE) owns the economic performance compliance posture and scalability of InDebteds collections operations in the UAE.
This is a builder-operator role for someone who treats collections as a capital allocation and optimisation problem. You are accountable for turning delinquency into predictable cash outcomes through disciplined execution data-driven decisioning and strict compliance in a highly regulated relationship-sensitive market.
This is not a legacy call-centre leadership role. It is a hands-on operator role with real ownership of outcomes unit economics and how results are delivered.
You will design run and continuously optimise the UAE collections engine end to end.
Key responsibilities
- Own full economic performance of all UAE collections portfolios including recoveries roll rates cost-to-collect ROI quality and customer outcomes
- Design implement and continuously optimise collections strategies using data segmentation and performance feedback loops
- Build lead and performance-manage all collections staff with clear KPIs productivity benchmarks and incentives tied to outcomes
- Translate regulatory requirements enterprise client expectations and Managing Director priorities into scalable repeatable operational workflows
- Own collections analytics MIS and performance visibility so decisions are grounded in data not intuition
- Ensure strict compliance with UAE collections regulations data sovereignty requirements and client-specific policies
- Act as the primary escalation point for complex customer cases disputes complaints and regulator-sensitive matters
- Partner closely with the Managing Director on hiring plans capacity planning portfolio readiness and scale economics
- Support enterprise client onboarding to ensure clean launches and early performance stability
- Continuously assess build vs buy decisions across tooling vendors and agencies with a clear ROI lens
- Work with global operations product and compliance teams to localise tools scripts and processes for the UAE market
Experience and skills
- 10 years in collections credit or financial operations with clear ownership of performance outcomes and economics
- Demonstrated experience building or transforming collections operations from an early or fragmented baseline
- Strong analytical background (FP&A BI risk analytics or equivalent) with the ability to design KPIs scorecards and decision frameworks
- Proven ability to improve recovery performance while reducing cost-to-collect through automation segmentation and process redesign
- Experience operating in highly regulated relationship-sensitive environments (banks fintechs BNPLs telcos utilities)
- UAE or GCC collections experience strongly preferred with credibility operating alongside regulators and enterprise clients
- Strong judgment in high-pressure high-consequence situations
- Comfortable making hard trade-offs between recovery risk cost and customer outcomes
- Fluent English required; Arabic a strong advantage but not mandatory
What success looks like
- Predictable improving recovery outcomes with disciplined cost-to-collect and zero compliance incidents
- Data-led decision-making with early identification and correction of performance issues
- Tooling workflows and team structure that scale without linear headcount growth
- Enterprise clients trust InDebteds execution escalation handling and risk management
- The Managing Director can scale commercial growth confidently knowing operations will hold the line
350000 د.إ - 400000 د.إ a year
Compensation structure includes a fixed base salary plus performance-based bonus tied to agreed economic and operational KPIs
UAE work visa sponsorship
Comprehensive medical insurance
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted we respect and celebrate the unique attributes characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
InDebted is changing the world of consumer debt recovery for good by creating a better way for businesses to support their customers to get back on track.
