Guest Services Officer - Communications
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Job Summary
Guest Service Officer Telecommunication
You are the beginning of an exceptional guest experience. As a Guest Services Officer Communications you will make our guests feel welcome and reflect the exceptional experience once they arrive!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Career development opportunities with national and international promotion opportunities.
What you will be doing:
- Effectively manage all calls to the hotel as per company Brand Standards
- Consistently offer exceptional friendly and engaging service
- To be constantly aware of the room situation and to strive to obtain maximum occupancy
- To attend to the hotel guest in all communication from inside and outside the hotel
- To be aware of the hotels security fire and safety procedure
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Qualifications :
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Selfmotivated and energetic
Must be wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
