Guest Service Agent

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs

Qualifications

• 
  Vocational diploma or degree in hospitality
• Computer literate (Windows environment)
• Fluent in the national language, business English
• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills