Guest Relations Supervisor
Posted on :
10-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2519979
- Create a dynamic, warm, welcome and a friendly atmosphere in the hotel premise.
- Main Focus to create story around the “WB Hotel” to enhance guest experiences.
- Engage with guests by sharing with funny antidotes with excellent communication skills in accordance with the given guidelines.
- Be as a storyteller to interact with guests and have a friendly relationship with the guests and children without intruding the privacy and exceeding the limit.
- Assist and participate promotional events happening within the hotel.
- Assist the guests with any information related to the hotel areas and facilities.
- Communicate guests’ feedback on the entertainment activities and other related enquiries to the head of department.
- Maintain records of customer feedback and records of action taken to address complaints and negative rating to the Manager on Duty.
- Be efficient in assisting guests throughout their stay with any requirements.
- Adhere to the Company’s Guiding Vision and Mission.
- Anticipate guest needs planning experiences by knowledge of their profiles and preferences
- Perform his assigned tasks and ensures their timely implementation.
- Ensure attainment of his assigned objectives.
- Exercises responsible management and behavior at all times, positively representing the hotel management team and Hilton Worldwide.
- Fully embraces and articulates Hilton philosophy and “WB” Hotel brand guidelines and policy.
- Know on depth the Hotel features, WB manuals and characters.
- To ensure guest needs and expectations are met by providing an efficient and professional service.
- To liaise with Engineering to ensure prompt and efficient repair work.
- To create the right Atmosphere within the team to enhance fun and experiences
- To conduct regular meetings and briefings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
- Organize entertainments in Hotel Lobby, Restaurants and Outdoor areas (e.g., Bingo, Karaoke, Quiz, Group interactions)
- Perform all daytime indoor / outdoor activities in accordance with the agreed schedule.
- Maintain costumes or props and be a great public relations representative.
- Escort guests to their rooms on arrival, explaining all the features and facilities.
- Perform any related duties and special projects as requested by the Front Office Manager, Assistant Front Office Manager, Guest Relation Manager, Chief Concierge, Night Manager and Team Leader
Employment Type
Full Time
Department / Functional Area
Key Skills
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